U.S. Bank Branch E 3rd Ave, Moses Lake

Mark, a personal banker employed by US Bank was helping me and my fiancé get approved for a car loan. The communication was absolutely horrible and I had to continually try to make contact with them about the approval of our loan. The car was sold before we could find out if we were approved because of poor communication. It felt as if he was almost stalling because he said he tried both me and my finances phone for two days. Neither of us have records of that on our phones. We are no awaiting an update status on our new car loan and it has been almost 5 days. The absolute slowest approval process ever and hand down the worst communication I have ever experienced in getting financial help. Update!.....never got a call back from the bank about our updated loan. It has been about 2 months now. We eventually got a new car and ironically, the bank that ended up financing us through the dealership ? You guessed it!.... US Bank. These bankers are morons and no help at all. Save yourself some time and go through someone else

Terrible clerks. completely disgusted with this bank. I went in today to close my dads accounts. He died a week ago. The person who 'helped' me was so terribly rude. Could not help get my dads account closed down, despite me bringing his death certificate and id.

The bank clerks are nice and soon as u walk in they say hi i love US Bank

I'm new to this bank And I went today and it was 3 minutes to saw and the lady was very rude and bloody inconvenient and she did not let me in or let me be served in the car service I do not recommend this bank.