U.S. Bank Branch W 31st St, Kearney

Hi Eric, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1225 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

We're sorry to hear about your experience at the branch, Sandra. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #5790 to us at [email protected] and we'll call you within 48 business hours. Once we have your phone number an Ambassador will be glad to assist with this matter. We look forward to hearing from you. Thank you, ^Kortnee

Hi Zuri, thank you for taking the time to share your experiences at the branch. We don't ever want a customer to feel disrespected. Would you like to discuss your visits further? If so, please email your phone number and reference #4752 to us at [email protected] and we'll call you within 2 business days. We look forward to hearing from you. All the best, ^Kim

Hello Jose, I can understand your frustration with the recent experience you had at the branch. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #8403 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

Hello Vinh, Thank you for reaching out with your review. I'm sorry to hear that you're unhappy with the service you've received. We'd really like to speak with you and to find out more about what happened. Please send us an email at [email protected] with your phone number and reference number 5974. Once we receive your number, we'll give you a call within 2 business days. Respectfully^Caitlin

Hello Devon, thank you for reaching out to us regarding your experiene. We are concerned to hear you feel this way after visiting our branch. Would you like to talk about your visit further? If so, please send an email to us at [email protected] and include your phone number, reference #0565, and a brief description of what happened. We will be glad to call you to discuss this matter further. All the best, ^Kim

I understand your frustration, Darrell. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. We appreciate your feedback and have shared it with the appropriate team. All the best, ^Kim