U.S. Bank Branch W North Ave, Northlake

Hello Adrian, thank you for sharing your experience. We appreciate your feedback as this helps us improve our services in the future. I hope you have been able to get all of your banking done since this experience. If you have questions, please reach out to our Customer Service team at 800.872.2657. All the best, ^Kim

Thanks for leaving us your review, Roger. I know how frustrating long wait times can be and I'm sorry for any inconvenience. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

Hi Edward, I'm sorry to hear about the difficulty with that transaction. We definitely don't want you to be left without that money. For immediate assistance, please call our 24 hour customer service at 800-872-2657 to file a dispute. You can also reach out to us at [email protected] with your phone number and reference number 2446, and one of us will give you a call. Our current call time is one business day after receipt of a number. We hope to hear from you soon. ^Caitlin

We understand your frustration and want you to know we were not trying to be difficult, Marshay. Once a week branches anticipate the amount of funds they are going to need to order from the cash vault broken down by denomination. To ensure they have enough funds for all of our customers, the branch may not be able to fulfill all the requests they receive without advance notice. We appreciate your feedback regarding this experience. If you have further questions or concerns, please send us an email with your phone number to [email protected] including reference number 3733. One of our Ambassadors will give you a call in 2 business days. Thanks. ^Larisa

Thank you for taking the time to review our Northlake Branch, Evita. We are sorry to see that you were not acknowledged after signing in. Our customers time is important to us, and we would like to have the matter looked into. Please send us an email to [email protected] with your phone number and reference number 2371, and one of us will be happy to give you a call by the end of the following business day. We look forward to speaking with you, and hope to help improve our process thanks to your feedback. ^Ryan

Thank you for taking the time to leave us a review. We find it concerning that your visit to our branch has left the impression that our management doesn’t care about customers. That is never our intention. We would like to learn more about your experience. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 5366. Once we receive your phone number, we'll give you a call by the end of the next business day. We look forward to hearing from you. ^Michael

Hello Bianca, Thanks for reaching out. I know how frustrating long waits are and I'm sorry for any inconvenience your visit caused. We'd be happy to discuss your experience in further detail. Please send us an email at [email protected] with your phone number and reference number 6535. Once we receive your number, we'll give you a call within 2 business days. In the meantime, I'm not sure if it may be more convenient for you and your landlord to use a transfer service such as Zelle to deposit your rent instead. This way, the transaction could be completed online as opposed to having to visit a branch. I hope this helps. Respectfully^Caitlin

We are so sorry to hear this was your experience with the branch manager, Yvette. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 1574. One of our Ambassadors will call you within 1-2 business days. Thank you and we look forward to speaking with you. ^Larisa