U.S. Bank Branch 10th Ave, Coralville

For The Flag On The Flagpole I'm Going To Ask The United States Flag To Get Removed Permanently And Switched Over To The Dark Blue Flag With The US Bank Logo On It Instead For Something Different Because It Represents US Bank And The Business

I've given one star because there is no option for zero stars--which is all USBank deserves. Here's my most recent experience. We had a safe deposit box at the Towncrest Branch in Iowa City for many years. In October 2020 we got a vague letter about no longer providing that service. The letter gave a deadline of less than two months to retrieve the box contents. We later learned they were closing the branch entirely, and if we didn't retrieve the contents, it would be turned over to the State of Iowa as lost property. We were out of state at the time, couldn't get back by their deadline, and we couldn't even get anyone at the bank to return our calls. The number the bank provided in their letter reached a call center, apparently in Asia, where, of course, nobody knew anything about the situation. Mail we sent to the bank was returned as undeliverable. Fortunately, we could impose on local relatives to retrieve our box contents after we had an attorney prepare an appropriate document. The bank was uncooperative at every step.

I loved the coralville location until today. Previously I had no issues with them everyone is normally extremely nice and friendly until today the male manager was not willing to help me out with a situation. He told me he couldn't fix my problem unless I came in and applied for something and continued to argue with me for 15 min. When I called the north liberty location they helped me right away I was on the phone and off in 3 minutes. I will no longer do business with this location.

Very rude customer service interaction with a teller today! My mother-in-Law was visiting over the weekend and failed to fill in the date on a check she wrote my wife and I. I was alerted to this omission by a teller and I proceeded to fill out the date myself. The teller then very curtly told me that this was improper procedure, but she would nonetheless allow it. Upon returning after completing the deposit, she slammed my card and balance receipt on the table and said “CARD AND BALANCE” in a very unncessarily hostile fashion. I unfortunately did not get the young woman’s name. As a student in law school, I can appreciate someone ensuring that proper procedures are followed. However, there was no reason for her to treat me so rudely over an omission which was no fault of my own. Perhaps she was having a bad day, but this is certainly not the best way for your financial institution to build a positive rapport with the community it serves.

if you have more than 5 stars I will give them to Nora! She is just wonderful person with great customer service! Thank you!

What time does the us bank in coralville close, because I got there with 3 minutes left, and they were closed. Wish my girlfriend would switch banks.

They will find any way they can to take money from you, or try and get you to sign up for nonsense you don't even need. Stay away from this bank!

They provide different information that we had over the phone , people in this location are really Rude.

Staff is friendly and helpful and never a long wait for assistance.

Not really worth the one star.