U.S. Bank Branch Main St, Sumner

Horrible. Absolutely horrid. This one complains about a coin shortage, yet they are not willing to take my coins because of "policies." I also got shorted in change. You must be a pretty incompetent teller if you can't give out $5.50 in half dollars!

Not all that happy with the Sumner branch. The tellers seem fine but the loan personnel are lacking at their jobs. Took out a car loan there. When I went to pick up the check it wasn't ready (which they said it would be). I had an uber waiting for me to pick up the vehicle I purchased.... when it finally was given to me and i was signing the papers the interest amount they quoted me was wrong!!! Very disappointed! I've paid off the loan in half the time and now am considering switching banks as soon as feasible!!

My Son used mobile deposit to cash a check his grandma had given him for Christmas to help with college. US Bank, suspecting fraud, suspended his bank account for 10 days. I can understand withholding funds, but freezing his account is absolutely unacceptable. To top it off the money has already been debited from his grandma’s account. USBank will not tell us why they think the check is fraud. Do not use US Bank.

I deposited a check with the apps moblie deposit they had been pushing as “convenient”. Deposited on the 24th of December, the funds were withdrawn from the authors of the checks account, and then US Bank froze my account suspecting fruad. Didn’t just freeze the funds from the check they froze my entire account so I couldn’t access ANY of my money. The customer service line sent me to a branch, that branch sent me to my original branch (where I started my account) they sent me back to a customer service line who told me only my original branch could help so I put them on the phone together where they figured out nothing could be done. Its now January 6th, the hold is supposed to get released January 7th. In that time I’ve missed rent and incurred late fees, struggled to get funds for staples, gas, etc. I’ve switch to BECU and on the recommendation of trusted friends one of whom have been with them 11 plus years and have had zero issues. I’d start there if your looking for a new bank and avoid US Bank entirely. Google some of the fraudulent/ questional things they’ve done in the past and you’ll see this isn’t an isolated case.

Highly unprofessional bank, have had problems at multiple branches. Unfortunately this most recent problem is not an isolated event, would not reccomend. There are many other cases of problems with large incurring fees, it is very frustrating to feel like you are just being passed around without anyone actually solving the problem. This company are able to do that apparently because they have enough staff nobody actually has to solve anything they just continue to pass you along to someone else.

Do not use ATM. Getting my money back is way harder then it needs to be.

Got assistance with everything I needed help with without any issues with the amazing help of the associate Gemma, she is great!

Super Friendly! Always Friendly & Remembers Me!!!

Well, the only thing he could say is that they are very attentive in everything that is necessary.