U.S. Bank Branch S 6th St, Brainerd

Worst service we have ever received at a bank. Line going out the door being told to go through the drive through because it is faster. We had to wait 30 minutes to be told to just call the main online service since they couldn't help. The online service just keeps transferring us back and forth through departments instead of helping us.

Me and my wife had an excellent experience opening our account. We would definitely recommend make this bank your choice.

Tried calling today several times. Did the appropriate prompts to speak to someone at that location and got disconnected every time. They've always been rude there and at one point I had a teller have me write my acct number which I didn't know so she said it loud enough for everyone to hear that was waiting in line as I wrote it on the deposit slip. I was so angry. Should have talked to management then but just wanted to get out of there. If you can, go to a different location. This one's awful

I would rate zero if possible. I was just trying to deposit a check into a joint account, wife and I still had separate last names (because we just got married). The teller became very agitated about it and said she couldn't deposit check, even though we had just done it at another branch with a separate check. I asked why, and she proceeded to behave in an unprofessional manner and used mannerisms comparable to a sassy teenager. I asked her for the check back and left, extremely embarrassing situation. She even said "congrats on getting married" in a very condescending tone as we left. Later I went through the line after a week, and spoke with another teller about the situation, and she apologized profusely, acknowledging that never should've happened, and got the branch managers number. I called the branch Manager, and she used the blanket statement "I'm sorry you felt that way". The excuse being that because of covid, everyone has been more stressed. I am a Healthcare worker at a hospital , I don't think she should should be the one telling me that excuse. Nothing else happened of the situation, and she didn't even say that she would speak with that employee about the matter. She suggested that I go and deposit my checks online if I was too embarrassed to use the drive through because I didn't want to see that employee again. VERY poor customer relations.

Lobby is closed….why? All other stores and banks are open. 3 lines backed up, just to deposit a check!! Time to switch banks unfortunately, love the Elk River location but can’t deal with this!

Update After placing this review I was contacted by askusbank. He advised me he would contact the branch manager immediately. Within a few hours she called and told me they found my check and would deposit it after it went through a short hold. Two days later I have my money! Once the manager was made aware of the issue she monitored my account and called as a follow-up and to apologize again. While I am not happy the 800number did little, if anything, to assist other than make a note on my account, I am happy with the final outcome and the managers quick response and follow-up. I can't give usbank a 5 star because of the hassle but am changing to a 3 star for the askusbank and manager. Horrible I tried to make a very large deposit using the ATM. It ate my check and then shut down and kept trying to reboot. Never got a receipt and they still haven't deposited my money. I was told it can take up to 10 days for them to decide if they will do me the favor of temporarily giving me "some" of my money but a full review may take 90 days!!! Meanwhile I have no idea where my check is or who has it.

First expierence: opened an account and was never offered online banking solutions. 2. Went into bank to open mobile banking. Waited a half hour to even be helped and the woman was a complete A**. 3. Went to close my account due to enourmous fees for having less than 1k. Waited over 45 minutes and was never even seen or helped by anyone after letting them know I needed help at the teller line. Left and had to go back today. 4. Had to call the help line because my card wasn't working. After being put on hold for 15 minutes, was told there was nothing wrong with my card and she didn't see any transactions. Never was solved. 5. Finally went back today to close the account, and it was closed quickly by the girl at the teller line....So why when I tried to close in the first place was I made to wait 45 minutes for someone to close the account when the first teller girl could've closed it weeks ago for me in a matter of minutes? Overall, terrible customer service, terrible expierence, and they rob you of your hard earned money. Go to First National Bank with no fees and better interest rate, and ten times better customer service.

It’s unbelievable to only have ONE person working all 4 drive up lanes! Each lane having over 6 cars! Branch management needs to wake up and realize this and take better care of customers! Let’s not forget the lobby is closed to Covid so can’t use the “busy inside” excuse!

Came in two day in a row to try and open an account. They were horribly understaffed and helped half a dozen people who came in after me with their personal banking issues while I sat in the waiting area for an hour and a half. When I was finally able to speak with the banker they wanted me to wait around for another hour. Complete waste of time. Do not recommend.

Using the excuse of COVID to continue their understaffing needs. Have been waiting over an hour in the drive up lane. Very disappointing, good thing there are other banks to move business too.