U.S. Bank Branch S State St, Midvale

All the branches by me have closed down so I had to make the trip out here. Something happened to my account in September or October that looks like fraud. But they can only see 90 days of transactions. They were no help. They only have a temporary manager named Danny Cowan. He has no cards, and no ability to help customers. The complete lack of customer service was discussing. It looks like Danny is here to close the branch down so they don’t care about their customers.

My partner and I tried to go in around 4pm, a whole hour before closing, to open a joint account (we both have existing accounts). Person there said it was too late and basically refused to help us. He spent a lot of time trying to convince us to either come back earlier, which is impossible due to work schedules, or trying to get us to go to a different branch. Pretty ridiculous considering he had also just gotten into work. I’m not going to bother with trying to come to this location again, they don’t seem interested in trying to help customers out.

The tellers at this location treated my husband like a criminal for asking for a cashiers check to pay off our car loan at another bank. They insisted him writting a personal check instead so they wouldn't have to back the money 100% We had well over the asking amount in our acct to cover the cost of the payoff plus have extra in our accts, but, after todays treatment we'll be looking to continue building our credit with another financial institution. Enjoy losing two more customers with perfect credit history I suppose..

Telling people their money will be available in one business because a hold to verify info and when it gets down to it the money still isn’t released and won’t take ownership of giving incorrect info. Now i am going to take my business along with those who opened up an account elsewhere. They also want to argue with clients while other clients are in the branch

This branch's drive thru is slower than anything I have ever seen!! They have three lanes, and who knows how many tellers, and yet, despite all that, they only help one lane at a time! It is asinine!! I absolutely cannot believe that they can't help more than one lane at a time!!! I have been there six times and all six times, one lane is being helped at a time!! My second complaint with this branch is that the third lane is not wide enough for anything other than a very small car. I have seen trucks get stuck in the lane. So if you have a large car, you won't be able to fit in the third lane!!

Yeah. Definitely getting a new bank. They responded with "email us" when my complaint is that I can't access a BRANCH. Really? Not very intelligent of US Bank to say email us when I NEED TO GO INTO A BRANCH!!! I'm not new to banks, I know when I need to go into a branch.

Don't tell customers that a banker is just finishing up if this isn't the case. Waited 40+ minutes before storming out. If US Bank treats business clients with large loan portfolios this poorly, I feel really bad for their individual banking clients. I'm taking our commercial construction loans elsewhere!

Worst, slowest and most unorganized drive-thru ever. Always need to wait 30-40 minutes just for a deposit. Stay away from this branch. Drive 5 minutes longer and go to a better branch.

I called with a complicated matter and a nice lady named Lori helped me.. She spent a long time on the phone Not only with me But also making calls on my behalf.. She went a bove and beyond!!! THANK YOU Lori!!!

Every time I go they take long to help me out specially the lady Yolanda Rodriguez plz hire people with experience thank you