U.S. Bank Branch E Wisconsin Ave, Milwaukee
777 E Wisconsin Ave, Milwaukee, WI 53202, United States
https://locations.usbank.com/index/wisconsin/milwaukee/center-branch.html
- SaturdayClosed
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–5PM
- Wednesday9AM–5PM
- Thursday9AM–5PM
- Friday9AM–5PM

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Reviews
S
I went there to open a bank account. Incredibly friendly & helpful staff especially Maria. She guided me in every single step. She made the process run smoothly.
Thank you for taking the time to leave us a review, Sadeem. We appreciate your kind words and I have forwarded your review to Maria's manager. All the best. ^Michael
M
I went in to make a simple request from a personal banker. I needed to add my power of attorney for finances to my mothers account. I expected it to take 15-20 minutes so I went on my lunch hour. It took this banker (and three others!!) over 1 hour to make this happen. She was very polite and professional but seriously....one hour?? Then, when my debit card for my Mothers account arrived I went to activate it and for some reason they could not explain the debit card was closed and they had to order me a new one. Horrible experience so far. I'll wait for my debit card to arrive and hope that it works the second time around. Such simple transactions turned into a waste of my time.
Hello Maeve, Your review is very concerning to us. We want to make sure you received the new debit card and got everything else sorted out as well. We would appreciate if you would contact our customer care team by calling 1-800-USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team
C
Stay as far away from this bank as you can! My experience with one of their trust department employees, Ms. LaLuzerne has been taxing and unprofessional. She sent me an email addressing me by the incorrect name and according to her, she had documents sent to an incorrect address. These are just two of various complaints that I addressed with the bank's executives concerning Ms. LaLuzerne's poor customer service, yet somehow the bank considers all of her communications to be professional, according to the response that I received. So addressing customers by the incorrect name and sending documents to the incorrect address is considered to be professional by this bank! If you have any amount of money that you need to put in a trust account or any other account, I highly recommend that you stay away from this bank and take your money somewhere else! I intend to advise family members and friends with accounts at this bank to close their accounts and take their money somewhere else, as well. Do not fall for the feigned response of concern from USBank below. As I indicated, I addressed my concerns with the executives of USBank, to be more specific: Andy Cecere, Chairman, President and CEO Teri Charest, Vice President, Public Affairs and Communications Tim Welsh, Vice Chairman, Consumer and Business Banking To be clear, the response I received was as a result of my complaint to these 3 executives. So the response below is only for public display.
We’re so sorry we’ve let you down in providing exceptional service, C LI. It’s never our goal to leave you feeling this way. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 1794. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa
S
Poor service, Only one worker and 12 people in line and it is like this every time I come so now she frustrated and rude while other workers sit back and watch.
Hello, Sharon. Thank you for taking the time to share your experience. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference # to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick
M
It is ridiculous that the main downtown branch cannot have the banking lobby open, and some days only one drive-thru lane is open. Last week I was forced to wait in the drive-thru for 20 minutes in order to make a simple transaction; yesterday only one lane was open and I waited a full 30 minutes in the single open drive-thru line. I asked the teller why the lobby is closed and was told simply "COVID". Really? Why aren't any other banks closed? Why aren't all of the other offices in your building closed? Serve your customers!!
Hello Matt, please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. At this time, we don't know when the branch will open back up. We appreciate your feedback. ^Kim
G
Worst banking experience ever. KIM JANKOWSKI is VILE, HEARTLESS, and INCAPABLE of doing her job. Long story long, we were told by Erik we had to be in by 6pm to open an account, we arrived at 5:15, and the little weasel was walking out the door and telling us to "talk to his assistant" and they would help us out. We had a fairly large inheritance check that we needed something done with in order to pay bills that day and Erik assured us that something could be done, even if the funds wouldn't be available until the following day, which we could've worked with. However, upon talking to his assistant, which was actually branch manager Kim Jankowski, she told us there was nothing that could be done to open an account at this time even though Erik had told us if we were there by 6 we could open the account. Not only that, but Kim succeeded in making my wife cry, all while laughing in our faces about our situation. She was the most unprofessional and abhorrent "customer service" that I have ever personally received or witnessed. Over and over all she did was make us feel bad for needing money that day, and offered no help or no solutions at all, just literally laughing at us while my wife was breaking down in tears. You would think a $120,000 check would be enough for her to try to want to help, but instead of helping she laughed us out of the building, all while ensuring us it was all our fault for not being there on time even though we had 45 minutes until the branch closed, and after her employee had told us we would be able to open the account if we made it there before 6pm. She was just lazy and didn't want to do work before closing, which is not very managerial in my eyes. She even went as far as telling us there was no way to accomplish opening an account or receiving any money from our large check, not even the piddly $200 that we needed that night. We ended up rushing over to the branch at the Meijer store, where not only were we helped, but all of our funds were immediately available within 20 minutes, after Kim degraded my wife over and over telling us it was impossible to accomplish that. It was only impossible for her, because the guys in the grocery store branch had no problem doing it with less time than she had available. We thought the biggest building in Milwaukee was where US Bank would put their stellar employees, and we were dead wrong. DO NOT USE THIS BRANCH, THE CUSTOMER SERVICE IS THE WORST. Kim literally was happy to make my wife cry in a time where we were struggling and this check was our lifeline to survival, over and over degrading us by telling us it was our fault the account was in bad standing because we were $60 overdrafted the last time we banked with US Bank, and telling us a simple task was impossible all because she is extremely lazy and evil. Erik is a liar and Kim is an awful person at heart, and I don't use that loosely, but it wasn't hard to tell from a 10 minute interaction with her. If US Bank cares about providing customer service then Kim Jankowski should be fired on the spot. Who laughs at someone that's struggling and smiles about it? Someone evil does, and that someone evil is Kim Jankowski. She told us what we wanted was, in her words, IMPOSSIBLE, especially with only 45 minutes left in the time they were open. That's 10% of their daily open time, so they're apparently fine with turning down 10% of their daily business, all while laughing about it. US Bank itself is a great place to bank, however this particular branch was only able to provide the worst customer service I've seen in my 30 years of living. Do not waste your time at this branch, and go to a different branch where you will feel valued and not belittled and shunned.
Hello Grant, we are so sorry to hear you experienced this kind of treatment during your recent visit to your local branch. We strive to provide a level of service that meets our customers' highest expectations, and that our employees are trained to treat our customers with the highest level of respect. We appreciate your honest opinion and regret if we have not met our goal in this instance. We apologize for any inconvenience this may have caused you, and really want to speak with you to appropriately address the interaction. Please send us an email with your phone number to [email protected], including reference number 2631. One of our Ambassadors will call you within 24 business hours. Thank you and we look forward to speaking with you soon. ^Larisa
S
Worst customer service, probably because they don't pay their employees living wages. They will cancel your cards for no reason. Happened 7 times to me in the last year without them notifying me first. They say it's to protect you against fraud, except if you are hit by fraud, they wont catch it. In order not to have your cards cancelled you have to use the app, except the app requires you to give FULL access to your phone. Those permissions would allow them to remotely access all devices(including camera) and files on your phone, for what reason?
Hello Scott, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience and answer any questions you may have about your account(s) with us. Kind regards, The U.S. Bank Social Media Team
B
Cushman and Wakefield shouldn’t be in charge of a Arby’s let alone this building. It seems they are incompetent to make any good decisions and are continuously making policies that screw this building up. How many different ways do I have to check in this place? Jackie Maleta Joe and Monika should get the boot as they are incompetent.
K
This branch went above and beyond to assist our family with suspisous transactions on my mother's account. They were thorough, compassionate and took the time to ensure everything we needed was taken care of.
Hello Katie! Thank you so much for taking the time to leave this complimentary review for your local branch. We are so happy to hear this team was able to help through what could have been a very stressful situation. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team
r
There are some very unprofessional people in downtown branch . I have been their customer for last 5 year. They kept waiting to meet a banker for more than 45 minutes , every time with an excuse of 5 more minute and finally did not help me . I am closing my account with them
Oh no! I'm sorry to hear about your experience at our Center branch, Ritesh. We never want a customer to feel like we don't care. We would like the chance to talk with you further and offer our assistance in any way we can. If you would like us to give you a call, please email your phone number and reference #2829 to us at [email protected] and we'll call you in 24-48 business hours. Thank you. ^Kim
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FAQs
1. How to Get Hold of U.S. Bank Branch?
You can phone them at +1 414-765-4055 or visit their website and fill out the request form.3. How Can I Apply for a Loan from U.S. Bank Branch?
To secure loans from U.S. Bank Branch, you can fill out the request form on their website or pay a visit to their office. You may need to go there with your vehicle when getting car title loans. Explore our site to get further info about auto title loans.5. What Can I Do When I Could Not Repay My Loan?
Missing payments on a loan can have a serious impact on your financial life. Get Hold of your lender when you can not repay the loan.
2. Where Is U.S. Bank Branch?
Their office is located at 777 E Wisconsin Ave, Milwaukee, WI 53202, United States. Try out Maps apps to get directions to U.S. Bank Branch.4. Is U.S. Bank Branch an Agency or a Lender?
U.S. Bank Branch is a Bank helping you out of financial emergency. Check our site to get small personal loans for financial emergency.6. Does U.S. Bank Branch Offer Loans for People Who Have Bad Credit?
Yes. You can still get loans with U.S. Bank Branch if your credit score is not good. It is also available to get installment loans irrespective of your credit scores on this page. You can also learn more about installment loans on our website!