U.S. Bank Branch Decoto Rd, Union City

My business has worked with US Bank for decades. I have experience with several of the Fremont branches as well as this particular branch in Union City. I scratch my head a little at the reviews complaining about being made to wait. I've gone to this bank every week for the past several years and I don't think I've ever waited more than 5 minutes, perhaps 10 at worst. Usually, I walk right up to the counter. Granted, I typically go after work; it is busier at lunch, but that's expected since everyone tries to get their business done at lunch. If you look around, the entire grocery store is busier at lunch, so to complain about lines is a bit unfair. What's more important that wait times is the quality of the service you receive. Everyone here is absolutely fantastic. The manager Nini, assistant manager Waseem, and the tellers Vanessa, Jim, and Maddie are all friendly and highly competent. I have had issues that other bank branches were unable to result after hours on the phone or on person that they were able to clear up for me. In particular, Waseem has gone above and beyond on more than one occasion to follow-up and to deal w/ US Bank bureaucracy on my behalf. In all my years of working with banks, he has stood out as exemplary. It can be an impersonal business with rigid checks and rules, yet I feel that he is genuinely personally invested in my business and family's well-being.

Customer service is horrific except for one constant young lady who tries hard to help. Plenty of mistakes are made overall. One of the worst experiences I've ever had. I've been a us bank customer for over 10 years and this location in union city had me question why i have all my loans, savings and c.d.s. wth this bank. I'll have to drive to the amazing location in Newark from now on. I hope the manager takes care of his employees since it's going to cost him customers

I love the customer service this US Bank branch offers. staff members are very curtious, friendly, polite, professional, knowledgeable and everyone is always helping us with a smile on their face. I am thankful for that.

I've never had to wait so long at a US bank before. I've had loan applications that took less time. Homeboy behind the counter sauntered to the back room not a single drop of urgency for the 4 people waiting. Finally just left, I could have drove to another location in the time I spent waiting for these uninterested goobers.

This is not my bank but my few employees have this bank so I have to come deposit every week and staff is very cool but service they need to be proved lots. Because I have other 6 banks to go if everyone take that much time I’m not finish my work in 2 days

One of favorite branches. Service is great. Staff is nice and kind and its in and out. No problems.

They are very friendly and helpful, I had a great working experience with them few times. Nini and Krishneel are the best!

Don't go here during lunch time. You will wait at least 20 mins or more. Just because the employees want to take a lunch break at the sametime.

I change 6 roll quaters each $10 total $60 but some roll inside mix with dine & penny look my money be steal bad feeling

They have quick service and are very friendly.