U.S. Bank Branch OH, Miamitown

I certainly understand your frustration Todd. I apologize that this has been your experience. We strive to provide great customer service and are sorry that we failed you twice. We never want to waste our customers time. We'd like to hear more about your interaction. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4426. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

Thank you for taking the time to leave us a review, Caitlyn. We understand the importance of being helped in a timely manner. The well-being of our customers, colleagues and communities continues to be our top priority. We’ve temporarily adjusted our operations to promote safety. If you would like to discuss your experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 7457. One of us will be happy to give you a call within 2 business days. All the best ^Michael

Hello Dan. Thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches is a disruption for our customers. We are committed to making the transition as smooth as possible. We do have in-store locations that are open later. If you'd like us to help locate one of these branches let us know. We are here to help. If you’d like to discuss your experiences in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 6903. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather