U.S. Bank Branch N Broadway, Pittsburg

I have had nothing but a hard time from this bank since I opened it. They are very nice in person unless your getting on to them about mistakes they made with your account and if they offer you overdraft protection well don't use it because they remind you it's their money and give you overdraft fees that are not accurate. I was recently having to get fraud help it was a major thing dealing with them, the local branch never calls you back won't help you get charges off for overdraft fees when they are not accurate. I really don't like this bank. They can take money out of your account even if it's already counted out for pending charges but we can't do that how's that even legal. The pictures show I wasn't overdrawn when they added to overdraft fee's plus tried saying the money was pending but if you look closer you see those two transition's were already completed before the ATM withdrawal on the 9th and the withdrawal was made at 9:17 or 9:19 pm on the 9th. They wouldn't reverse the money back to me either $72.00 of charges that really messed up my account. I ended up with three or four overdraft fees.

I joined what is now US Bank in Pittsburg, Ks back in 1989. It has been several other names until US Bank took it over. I have always liked the service I received, until COVID hit. I am not sure how reducing the hours and employees is keeping us safe? If you need an appointment for some in person service, you can make an appointment online, however, they never seem to have current or next day openings available. So if it is something you need done right away you are out of luck. Of course they are still friendly. However, lately there is only one tube lane open and one drive-thru lane open so there are lines and you wait. I seems as they only have one person waiting on both. Another note is the ATM runs out of money. It has happened 3 times since COVID hit. I happens on the weekend when you have no option to withdraw funds as the bank is closed. It never happened to me before COVID. My big complaint is time. If I spend money at Walmart it is out of my account by the time I walk out to my car. If they make a mistake it takes several days to be corrected as they say they have to send it up to another branch to be corrected. The mistake wasn't made at branch. They should have the authority to correct it here where it was made the same day it is brought to their attention. IMO

I have been to a number of branches of Us bank in several cities. I have received the best most professional service in each one. The persons who service the drive thru are friendly and helpful. I always recommend US Bank.

Warning! Do not ever attempt to deposit money at ATM!! You will have a better chance of getting your money back from a slot machine. I deposited cash using the ATM after hours. The machine went crazy and told me there was a malfunction. It printed out a receipt that told me to call a number. I called the number and they said it would take 10 days for them to "investigate" the "dispute"?! Sorry, but I have bills to pay and I put cash in the machine for those bills! I called the branch and they said I have to wait on the dispute to get resolved before I can get credited with my deposit. This is unacceptable and I shall do my best to let others know not to use the bank ATM . After their careless attitude toward my predicament at the bank, I will also advise others to go with a more reliable local bank!

I deposited my paycheck to my checking account in US Bank through the ATM in Buffalo Grove Branch, IL January 16, 2015. ATM was broken and I got the receipt about “attempted deposit”. Today is January 28, 2015 and I still don’t have my money on my account. For this period I communicated with various persons in Buffalo Grove brunch, Customer Service, Dispute Department (I wonder what kind of dispute I should be involved? May be with broken ATM?). I got to know that my case investigation could take up to 90(!) days. Last conversation I had with Eric - manager of Dispute Dept. today at 9:30 am. He promised me to verify issue with the Buffalo Grove Branch and call me back in 1 hour. Then he called at 3:20 pm and told that issue is still not resolved. My patience is great, but not unlimited. That is ridiculous service and everybody should know about it. Serge Polshakov

I've been banking with this particular branch for 4 years now. They recently switched management and I can't personally say enough good about US Bank's decision and who they promoted. Christopher King, the branch manager, is outstanding to say the least. Great customer service, friendly faces, and a helpful "can do" attitude is rare these days... this bank branch has them all!

Takes for ever for them to post transactions so you’ll check you balance and be okay then next thing you know your overdrawn. They also will put holds on your account. Then withhold funds when you deposit your check and refuse to tell you why you have a hold and make you feel like they can do whatever they want with your money.

Closed my card for no reason. Came in to ask why and they couldn’t give me an answer. Sarah was rude and hung up when I called to ask why. Never do business here. Lord knows I’m taking mine to Arvest.

Bad hours appointment only for lobby use.

Horrible customer service. Not friendly at all.