U.S. Bank Branch N 10th Ave, Pasco

Hi August, thank you for taking the time to reach out. We are concerned about your recent experiences and would like to discuss them further. Please send us an email with your phone number and reference #5726 to [email protected] and we'll contact you within 48 business hours. I hope you have a great weekend. Kind regards, ^Kortnee

Good morning. Thanks for taking the time to leave a review. We know how frustrating long wait times are. I assure you we're trying to help customers as quickly as possible. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5619. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

Thanks for leaving us your review, Archivaldo. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

We're sorry to hear this was your experience with the branch manager, Mitzi. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 3937. One of our Ambassadors will call you within 1-2 business days. Thank you and we look forward to speaking with you. ^Larisa

Hello Ryan, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

Hi Wade, Thanks for reaching out with your review. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. At this time, we don't know when the branch will open back up. In the meantime, many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. Respectfully^Caitlin

Hello Stacy, Thank you for taking the time to leave your review. I'm sorry to hear that your experiences have left you so frustrated. We'd really like to speak with you about what happened and to make sure your concerns are addressed. Please send us an email at [email protected] with your phone number and reference number 6497. Once we receive your number, we'll give you a call within 2 business days. We hope to speak with you soon. ^Caitlin

Oh no! I’m concerned to hear about your recent experiences, Garret. We welcome the chance to discuss this with you further. Please email your phone number and reference #3180 to us at [email protected] and we'll call you within 2 business days to have the matter reviewed. We look forward to speaking with you. Thank you, ^Kortnee