U.S. Bank Branch Sw Pioneer Ln, Beaverton

I have never had so many complications with a bank. I have spoken with the branch twice (they were kind but couldn't help) and spoken with the elusive "back office" 3 times which sounds like some shady Uncle Joe operation. I wrote a check from my old bank to this new bank and even though the receipt states I have access to a certain amount, they put a hold on the whole things. For 0 reason. Just random. They refuse to honor the $200it says is available and are holding all of it for 10 days. So the bills I wrote out of it will all bounce. Bet I close this account as soon as it clears. Response to reply: I already called the phone number. I spoke with 5 people. They said that holds are random and they have every right to do it because it's in the terms and conditions. That they dont have to honor the receipt. They sent me to the "fraud" dept and they couldn't give me any answers. They said to call the branch. The branch said they didn't have anything to do with it. Then I get a letter in the mail claiming they had reason to believe the check I wrote to myself from my old bank wouldn't be paid. Even though the bank is the one that told me to do it that way. Pass the buck and no accountability. Absolute trash.

Writing this as I sit here in the lobby attempting to cash a security deposit refund check drawn on a US Bank account by my landlord. I find it ridiculous that I’d be charged a $7.00 fee to cash a check drawn on a US Bank account. Clearly this institution is money grubbing and out to fleece anyone it can. I considered opening an additional checking account or savings account here to avoid this fee but ultimately decided that they’ll never get any of my money and I’ll stick to my friendly folks at BofA and Chase.

I opened a business account with my local US Bank branch after talking with several different local banks. Things that sold me were the friendliness and promises of customer service. The use of Zelle built into the U.S. Bank app was pushed on me hard telling me that it is extremely safe to use and that they stand behind their actions and customers. I recently was scammed with Zelle as being used and when I talked with U.S. Bank fraud department they informed me that they would never use Zelle because Zelle doesn’t help them with anything fraud related and to use someone else . This is extremely frustrating as again it has been pushed on me to use over the years as a business owner and now when I need help they have said sorry can’t do anything for you. I contacted my local branch which was told the branch manager would call me back but was never contacted. They get two stars for their friendliness of their tellers but the remaining three stars is due to the lack of follow up and hustling of a product they won’t stand behind. Will be moving my account elsewhere as in times of increased scams and fraud, no assistance is unacceptable. Especially for small businesses.

Aways busy at this location but I appreciate them and their covid precautions. I have noticed that more staff are no longer there now. I miss the old manager, she was really nice when I had trouble using the ATM machine.

This branch is awful. The manager doesn't follow through. The staff don't listen and I constantly have to repeat myself. There have been a handful of bank errors. I was at a different location recently and they treated me like I was going to rob the bank! I'll be switching banks soon! 11/16/20: Responding to US Bank's response. Why would I call you and waste more of my time repeating myself? This bank is such a joke.

I honestly feel this is by far the worst banking institution I have banked with, money was intentionally being drained from my account from US BANK for fee”s relates to paper statement option when in fact I set up and walked through the paperless (no fee) option with a rep over the phone. The next month apparently the switch “did not happen” and I kept getting charged the fees. I was transferred to the branch manager Chelsea whom I opened my account with and she made me feel like it was MY FAULT for the fees taken from my account . I found them was able to investigate and a us bank representative admitted that many many calls had been made regarding similar circumstances by people unknowingly having the same issue. She said updates to the online system might have caused this issue”

Customer service has gotten worse in the last year. Very slow service through drive thru , the workers dont seem to want to do any work and always telling me use the atm machine. I feel secure in person. It's a personal preference. The lady doing the authorize notary doesn't know what shes doing as well. Very disappointed in this branch!

Horrible customer service. I was the only one in line for 15 minutes without a single person acknowledging me. However one of the tellers helped and thanked the people in the drive thru for waiting, helping two guests in drive thru who arrived after me. I finally gave up and left. If you need to be assisted go through the drive thru DO NOT go inside. Or better yet move your account to another financial institution.

Went in there to withdraw money from my ReliaCard. They refused to help me. Never coming back to this location again. This is why I don't bank with US Bank. I am trying to withdraw $729 and I was told to use the ATM. I cannot withdraw $9 from ATM and was told to try another branch in the end after insisting on using the ATM. And FYI there are other US Bank branches that would help me to withdraw from ReliaCard without any excuses.

the tellers and overall Bank staff at this location are some of the most incompetent and slowest people I have ever met in my entire life, regardless of business. the line is literally out into the parking lot because these people have no idea what they're doing, and the sad thing is at least two of them have been here for probably 10 years.