U.S. Bank Branch E Shea Blvd, Phoenix

Travis Canfield bank teller is so terrible, he keeps looking at my bank transactions, but didn’t tell me what is wrong, it took him a long time, he is so slow, I was in rush to be back to work from my lunch break, then I asked him what’s wrong if he needs anything else from me, he said my signature did not match with my records, I think he did that on purpose, I showed him my face, ID, and everything. Extremely terrible customer service!

I needed to check some of my information, and Brittany and the manager were able to take care of me right away. They weren’t super busy although there was someone in front of me, so one of the teller stopped what they were doing to help me out. They smiled and asked how can we help you. After a short while all my information was squared away and I was able to figure out the issue.

Outstanding branch. Travis could not have been kinder. I had been turned away by Chase Private Client banker when I needed to deposit some loose change from my fathers home who had recently passed. I called to inquire about counting the change, and Travis came up with a solution for us. Could not have been more grateful for his kindness!

Love this bank. It's safer as ATM is inside store. I've been banking with US Bank for years and I'm very happy.

I really think the one star reviews are written by customers that are demanding refunds on overdraft fees once a week. The people at this branch are absolutely amazing. I have been going here for a couple years now. They give real genuine advice on credit, loans, and accounts. They don't try to sell me anything. And they're funny.

Great service here. Fernando helped us update and change a few things with accounts, and was super friendly and helpful the whole way. He always goes out of his way to say hello and see how we are doing if we are ever there. His customer service level is much better than most. I would strongly recommend banking here!

The manager at this location is outstanding and provides exceptional customer service he went out of his way to help me navigate there clunky website

I have been a customer of this branch for over two years. I Have two U.S. Bank credit cards and checking and savings accounts. Never over checked, never made a late payment, and never paid even close to the minimum on my cards and deposit large sums. When I opened my accounts the people at this branch were great. What happened? I just spent 40 minutes on hold to 2 different departments in an effort to get the amount I can deposit to my account thru the U.S. Bank App increased and they need someone to call me from my branch "in a few days". I was not expecting immediate credit for my deposit. I just needed to make a deposit after a trip to pay off my credit cards and help my credit score and now I cannot do it until I am back in the States. Guess I'll have to make the deposit on the Chase App to my Private Client account (it works fine with a relatively small check)! Seriously??? The social media team of U. S. Bank responded, giving me another number to call (this did not work the first time)...thank you. However the problem still exists and after numerous days with a promise made that the branch would respond, I have heard nothing. The One-Star is now a Zero-Star. It only gets worse...As a result of my 1* post this branch Manager closed my account and my two credit cards (never did I make a late payment)...I'll be sending the board of directors a letter for sure as I take my business elsewhere with much better credit card offers.

HORRIBLE customer service I believe Michael is who I spoke with. Called to asked why my card was declined. He said it had been cancelled and that I’d need to come into a branch location to get a new one. I told him I was at the gas station and was on empty, was there anything he could do…there was plenty of money in my account and I didn’t cancel the card. He said no, very obvious he had no desire to try and help me whatsoever. Just wanted to get me off the phone. I asked why the card was canceled and he said he was going to put me on a brief hold. After about 30 seconds a lady picked up and asked how she could help me because he was busy helping a customer. Um hello am I not a customer? So I had to re-explain my issue over to her. She was nice and tried to help but due to his terrible attitude and unprofessional behavior I question whether I even want to stay with this bank.

We have stopped at this location twice while on vacation to make account changes. We received outstanding service both times. Our US Bank branch in Minnesota just gives us the deer in the headlights look whenever we have account questions.