U.S. Bank Branch El Toro Rd, Laguna Woods

The team at this location is friendly when available, but US Bank as a whole is remarkably disappointing in the low bar of service, high fees, and zero value they provide customers. They’re the type of old world bank that competes with keeping your money in a mattress, with little care in providing any value to customers.

I tried to call this branch and kept getting placed on hold, after 10 minutes I would hang up and try again I never did get taken off hold. I called US Banks toll free number and finally got someone who called the Laguna Woods Branch and had them call me back. They set an appointment for 10 Am on Monday morning. When I got there they told me they would not be able to keep that appointment because they were all busy and needed one person to handle the counter. They did however take a walk in instead of me. At that point I left. Terrible absolutely terrible customer service.

I went to this branch to cash a check written to me by a customer of mine who banks with US Bank. alAfter agreeing to a $7 fee to cash the check, I waited for the teller to attempt to reach my customer, because apparently verification was needed beyond the fact that this check was written and signed by my customer to me. After a 15 minute wait, where I also had to give the teller my social security number, they were unable to reach my customer, and could not process the transaction any further. What a waste of time and horrible customer service. I would never return to this location, nor would I ever bank here.

Always friendly, personal attention as well as efficiency and professionalism from Jackson. I think of him as my personal banker.