U.S. Bank Branch Boston Rd, Hinckley

Take your time and ask the most basic questions before switching to US bank. It started out horrible. Opened checking acct online because we switched our business acct there also. Did this so my checks would clear quick. First time in this branch they tried putting a 5 day hold on my check even though the check was from this us bank branch. I almost closed my acct that min, but they told me no hold on check and after 30 days ALL checks would clear next day with $250 avail that day. 3 months later I’m using acct everyday. Tellers keep telling me save time by depositing my checks on the app or by ATM. The IS bank app only allows me to deposit up to $1000 a day. Omg 95% of my checks are over $1000. So I use ATM deposit a $6500 check from a large insurance company from a flood at my apartment that is printed with my name on it. They put a 10 day hold without telling me. I can’t get check back because they said they processed it. They said they can put holds on any check they want. ITS A LARGE INSURANCE CO!!!!! Do you really think it’s going to bounce??? So now I just lost a house I was going to move in because he picked someone else that could pay him now for deposit etc. So they money I was given to move and buy new damaged property is being held by a bank that says they can put holds on any check they want. Isn’t that what you want to hear from your bank controlling your money. BTW I also learned fast US bank debit card on the checking acct for the first year has a $2500 spending limit. So if you want to take that family trip. Buy 2 plane tics today, 2 tomorrow, pay hotel after that etc. This has been exhausting! I’ve never heard of so many restrictions being put on MY MONEY

U.s. Bank robbed me during the pandemic and took all my money. I could not make it into the bank during 2020 they continuously kept taking my money till was all gone and now they're trying to extort more money out of me. These people belong in prison how are they able to do this legally. No one should ever bank with US Bank!

Tried to call, it's a recording that hangs up on you. Went in and talked to the nice ladies behind the counter to set up an account, they told me I had to wait for this lady behind a desk. Heard how poorly she treated the two people ahead of me and said to myself, forget this, I'm out. I left. I can open an account somewhere else.

I've been using this branch for almost a year and have never had any issues, both inside and drive-thru. Everyone working here is really nice and professional.

Terrible customer service! I've had 2 bad experiences with this branch in the last 6 months. I will NEVER go back! Walked out today and went to a different branch where they were more than willing to accommodate my needs and request.

I had a car loan established here. The process was seamless and got the best rate in town. Thank you.