U.S. Bank Branch Washington St, The Dalles
401 Washington St, The Dalles, OR 97058, United States
https://locations.usbank.com/index/oregon/the-dalles/the-dalles-branch.html
- SaturdayClosed
- SundayClosed
- Monday9:30AM–4PM
- Tuesday9:30AM–4PM
- Wednesday9:30AM–4PM
- Thursday9:30AM–4PM
- Friday9:30AM–4PM

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Reviews
C
I would give them zero stars if I could. We got married on Saturday the 22nd. On Sunday we were leaving town for our honeymoon so we decided to deposit the almost $2,000 through the atm macine so we weren't caring cash around with us on our trip. The atm machine froze and took our debit card along with most of our money and did not deposit into our account. The customer service and help we received was pretty useless. None of the staff seemed to care and we didn't get help at all. We got our debit card back but we were told we MIGHT get our money back in the next 45 days. We feel robbed and unheard but the US Bank staff. Oh and this is the third time this has happened in the last month and they are just now deciding to fix the problem. I am so angry and disappointed in them.
Congratulations on your marriage, Clary. I am sorry to hear the ATM malfunctioned while you were attempting to deposit funds for your honeymoon. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #7333 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim
T
"I would give them zero stars if I could. We got married on Saturday the 22nd. On Sunday we were leaving town for our honeymoon so we decided to deposit the almost $2,000 through the atm macine so we weren't caring cash around with us on our trip. The atm machine froze and took our debit card along with most of our money and did not deposit into our account. The customer service and help we received was pretty useless. None of the staff seemed to care and we didn't get help at all. We got our debit card back but we were told we MIGHT get our money back in the next 45 days. We feel robbed and unheard but the US Bank staff. Oh and this is the third time this has happened in the last month and they are just now deciding to fix the problem. I a.m so angry and disappointed in them." This is my wife's review and understandingly upset considering the circumstances and feeling robbed by a bank you'd been with for over 10 years. 2 months later they finally gave me my deposit so I have to give credit for that. I honestly didn't think they were going to make it right. Small claims, BBB, regional, etc. They did though so I will give them the benefit and blame the hardware for the issue but customer services could be a lot faster at resolving issues. ATMs should be audited daily and discretions resolved at the point of business. Luckily I have savings and was able enjoy my honeymoon dispite the massive disappointment on our way out of town by the dalles us bank ATM.
U
I went in to cash a check written from one of their accounts. Because I was not a customer of U.S. Bank they required a profile to be set up including taking my finger prints. The whole process took about 30 minutes - then after all that - they tell me there is a $7 fee for cashing the check. I told the cashier that this is something that needs to be disclosed upfront - not after the profile and finger prints and that I should have to pay that because it wasn't disclosed up front, but she said she couldn't do anything about it. I then asked for the manager and told her the same thing, but she also refused to give on the fee. Terrible service and terrible bank - I am a Wells Fargo customer and would recommend them for anyone in The Dalles - they have very good customer service and have never had a problem with them.
I understand how unexpected fees can be frustrating. We want to help as much as we can. If you would like to discuss this further, please email us your phone number. One of us will call you within 24-48 business hours. Our email address is [email protected]. Please also include reference number 1220. We look forward to speaking with you. Thank you. ^Chrishawna
D
Waited over 30 minutes yesterday in your drive through to deposit a check in someone's account. Only 1 person waiting on customers. Cars were backing up traffic in the street. Seems like you guys could figure out how to get a least 2 people working at the drive through window thethdrive through drive
Hello Dennis, Thank you for reaching out and providing us with your feedback. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. In the meantime, many transactions can be completed via online and mobile banking, ATMs, and 24-Hour Customer Service at 800-872-2657, 24 hours a day. I hope this helps and we appreciate your understanding as we work to help everyone as safely as possible.^Caitlin
D
They failed to disclose fees that were charged to my account, charged me for checks that they failed to actually have made or delivered, they placed limits on my account of how much money I was allowed to spend in a day, they told me different information every time I talked with the local branch or their corporate office, and they failed to be able to resolve any issues I presented to them in any way. I would recommend looking into literally any other financial institution besides this one.
B
Sat in line 2 in drive through for over 40 min with only 2 cars in front of me. Line one moved along normally. I’m still here why can’t you split the work with tho lobby closed?
Hello Beau, we're sorry to hear you experienced a long wait time during your recent visit. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more. We appreciate your feedback about the experience. If you’d like to discuss the interaction in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 6216. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
A
Branch manager waived 2 fees for me after I accidentally withdrew one of my accounts by using the wrong checkbook. She was super nice!
J
When you open up your bank account through them there's one huge thing they don't tell you if you overdraft your bank even after you set up overdraft fee protection plan they don't tell you if you don't pay off your debt you get charged $25 per week they keep that out and make you figured that out by yourself
L
Wasn’t pleased with their services. They mislead you about loans and offer no help when you really need it. Update: I called their customer service 2 times and got transferred only to leave a message with no return calls.
Hello Lisa, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1-800-USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team
K
I closed my account after many negative encounters along with inappropriate behavior from the person who opened my account to began with. This Bank by far is the worst one there is.
Personal loan Providers Nearby in The Dalles
- Personal Loans
- Payday Loans
FAQs
1. How to Connect with U.S. Bank Branch?
You can call them at +1 541-296-2235 or go to their website and submit your application form.3. How to Get a Loan from U.S. Bank Branch?
To get loans from U.S. Bank Branch, you can submit your application form on their website or go and visit the store. You may need to drive your vehicle there when getting auto title loans. Explore our site to get some important information about online auto title loans.5. What Can I Do When I Could Not Repay My Loan?
Loan defaults can have a serious impact on your financial life. Connect with your lender when you are likely to fall behind on the repayment.
2. How Can I Get to U.S. Bank Branch?
Their office is located at 401 Washington St, The Dalles, OR 97058, United States. Use a Maps app to show routes to U.S. Bank Branch.4. Is U.S. Bank Branch an Agency or a Lender?
U.S. Bank Branch is a Bank helping you deal with money worries. Click here to get personal installment loans for a variety of purpose.6. Does U.S. Bank Branch Offer Loans for Bad Credit?
Yes. You still have chance to get loans with U.S. Bank Branch even if you do not have good credit scores. It is also available to get installment loans for bad credit with poor credit via our platform. You can also obtain more details about personal installment loans on our platform!