U.S. Bank Branch E Elkhorn Ave, Estes Park

Hello, Mahima. We apologize the ATM didn't work for you. Yesterday was Juneteenth, a federal holiday. U.S Bank observes all federal holidays and our branches are all closed on such days. We apologize for the inconvenience and appreciate your understanding. Keep in mind you can always call our 24 -hour Customer Service at 800-872-2657, use another ATM or online/mobile banking to complete your request. Best regards. ^Larisa

Hello Butch. We are sorry to see that this was your experience when visiting for your closing. We would like to speak with you about the visit and discuss the situation further. Please send us an email to [email protected] with your phone number and reference number 3785, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

Hello Estesskys, please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. We appreciate the time you have taken to share your feedback regarding your branch experience. Respectfully, ^Kim

Hello Megan, I'm sorry to hear that you were turned away when you were reaching out to open an account. We are working to strike the right balance between continuing to serve the banking needs of the community while supporting public health efforts and ensuring the safety of our employees. We are doing this by decreasing lobby usage and encouraging drive through use. We are accepting appointments for in-person meetings, as another step of this. I'm very sorry for the frustration that this caused. We'd be happy to speak with you further regarding your experience, especially in regard to the behavior of the representative you spoke with. Please send us an email at [email protected] with your phone number and reference number 6537. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us another chance to assist. ^Caitlin

Thank you for taking the time to leave us a review, Joel. The well-being of our customers, colleagues and communities continues to be our top priority. We’ve adjusted our operations to promote safety. The drive through does not require an appointment. However, the lobby does. You can find our hours here https://locations.usbank.com/index/colorado/estes-park/estes-park-branch.html . Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. All the best. ^Michael

Hello, Clarissa. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

Hello Karl, we're sorry to hear you don't have a good experiences at this location. We'd like to hear more. Please send us an email to [email protected] detailing the experiences you had. Please include your phone number and reference number 1043. We look forward to hearing from you. ^Heather

Hello Emeline. Thank you for taking a moment to share your experience with us. Once an account is closed, there is not an option to re-open it. In some circumstances you can apply for a new account with us. If you have questions about the application process, please reach out to out relationship banking team at 800.444.1244. Bankers will be available Monday at 7 am CT. Thank you. ^Ryan