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U.S. Bank Branch Van Ronkle St, Conway

2.3
(10)Loan Agency
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1122 Van Ronkle St, Conway, AR 72032, United States

+1 501-327-7771

https://locations.usbank.com/index/arkansas/conway/conway-main-branch.html

  • Saturday9AM–12PM
  • SundayClosed
  • Monday9AM–4:30PM
  • Tuesday9AM–4:30PM
  • Wednesday9AM–4:30PM
  • Thursday9AM–4:30PM
  • Friday9AM–5PM
CLOSED
    U.S. Bank Branch 01
    U.S. Bank Branch 01
    U.S. Bank Branch 02
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    Reviews

    2.3/5.010 Reviews

    i

    ivan houston
    5

    I greatly appreciate the staff here. I met with Donna Owen's to take care of some business. They were very kind and professional each time I came in. After I stated my reason for coming, she took control and scheduled me for an appointment. My appointments were around noon, so it was not busy (at least not for me). I recommend this location as they will handle your business thoroughly and with a great attitude.

    Response from the owner

    Thank you for taking the time to share your experience, Ivan. We are happy to hear your visits were positive and met your expectations for great service. We hope you have a great day. ^Kim

    J

    Joshuah Walker
    1

    There is a 20 minute wait every time I come to the branch. They have 1 teller working all drive thru lanes as well as the lobby.

    Response from the owner

    Hello Joshuah, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

    J

    JJ Leviticus
    1

    ATM rarely works, customer service is a D-, their left hand doesn't know what their right hand is doing. Don't call the 1-800 # they're worse!!

    M

    Melody Cash
    1

    Would give 0 stars if I could. Absolutely horrible service. I walked into the branch on Mainstreet in Conway to get a notary, stood there while all 3 of the bankers stared at me from their offices. Not one acknowledged me. In fact, I'm using my waiting time, in an empty lobby, to write this review. The lady working by the window was the only one working. If you're considering banking with US Bank, I STRONGLY advise against it. I have been with US Bank for 7 years and service has been declining since I started. Since the pandemic, it has become a joke. They don't care about their customers.

    Response from the owner

    Hello Melody. We are sorry to see that this was your experience when visiting. For special requests we do suggest an appointment be scheduled. To schedule an appointment, please visit usbank.com/locations. If you would like to discuss the matter in further detail, we would love to hear from you. Please send us an email to [email protected] with your phone number and reference number 3787, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

    D

    Da1 Uhate
    1

    Two of tge assistant managers that have the same name is rude and thinks that they can do whatever and it be okay. They look you in the eye and tell a lie. If you make tell them something true or quote the law they tell you to leave also close out your account that was Allegedly Frozen to begin with. This was done without a court order or any kind of order. Other than their own. With that being said. These two doe's (ladies) may have opened there boss up for a lawsuit as well as themselves. O'ya also one of them come towards me like they were going to fight me . They know there wrong but have a big ego and on a power trip due to the boss being gone.

    Response from the owner

    We’re sorry to hear this was your experience with the branch. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 4654. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

    d

    dale black
    5

    First of all Google maps is wrong the place is open Monday through Friday 9:00 to 4:30 and on Saturday 9:00 to noon at least I think that's their hours it's whatever their hours were before someone said they were closed.

    c

    chris cullum
    4

    Ok .. they reopened the Lobby! Now I can go inside instead of sitting in line forever! Hooray!

    J

    Jessica Savoy Brown
    1

    If there were a no stars option, that’d be my pick. Two overdraft fees that were completely their mobile deposits fault, and 18 hours of waiting and re telling my story over and OVER, having someone agree and say it would be refunded by 4:30, it was “declined” they have me fill out an escalation form to be called back in FORTY EIGHT HOURS. As soon as I’m refunded, SWITCHING

    Response from the owner

    Hello Jessica, Thank you for reaching out with your review. I'm sorry to hear that there was an issue with a mobile deposit and that you've had to spend so much time on this matter. We'd really like to take a look at what happened and to help however we can. Please send us an email at [email protected] with your phone number and reference number 9548. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

    G

    Gabrielle Back Kremers
    5

    Carly is the best!! She graciously stayed after hours to work out some bugs in my checking and savings accounts and was very informative. Super friendly and down-to-earth too. Best experience I've had at a bank in a long time! If you need a great banker, ask for Carly!

    M

    Megan Olivia
    1

    I’d give it no stars if I could. If your lobby is closed, you need more lanes open. It makes ZERO sense when your lanes that are open, have lines that are a mile long. Do better.

    Response from the owner

    Hello Megan, I apologize for the long wait times you've experienced when visiting the branch. We're working as quickly as possible to help customers. We appreciate your patience and hope you'll allow us to continue serving your banking needs. Respectfully, ^Kim

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    FAQs

    • 1. How Can I Make Contact With U.S. Bank Branch?

      In order to connect them for loans, you can dial this phone number +1 501-327-7771, or you can direclty find yourself online loans. If you need any loans like personal loans for bad credit, you can hit here, which will be more convenient.
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      The most convenient way is to complete their online form on their website. For your need of cash advance online, simply browse our site to learn more about detailed information.
    • 5. What To Do If I Cannot Repay My Loan?

      The best way is to discuss the details with your lender at first and find out a solution for both parties.
    • 2. What's The Address Of U.S. Bank Branch?

      U.S. Bank Branch is located at 1122 Van Ronkle St, Conway, AR 72032, United States. If you wan to visit them on the spot, you may use the map to find out a way to get there.
    • 4. Is U.S. Bank Branch an Agency? Or a Lender?

      U.S. Bank Branch is a Bank. Or you can directly find CocoLoan, which is a lending broker, can help you connect with 100+ lenders to get miscellaneous loans like online installment loans, look at this page to find out more.
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