U.S. Bank Branch Woodcreek Oaks Blvd, Roseville

Horrible service and bad manager at this Us Bank location. I cant believe that having all forms of ID I cant acess my money because I did not have my phone with me for some kind of code to be txted to me. I am closing my acounts with this Bank , we are the people should not be depending on our phones to access our own money with Proof of ID, or multiple ID s . The worse experience ever by calling customer service and being promised that I will be helped by someone scheduling phone appointment and no one ever called to help or provided a number where to call for help :(( This bank went bad…

I’ve been a US Bank member for a while now and every branch has gone above and beyond….except for this particular one. I need a simple request done in this crazy housing market and these people magically can’t figure out how to do it. I’ve had this request filled before by other branches and in fact had it filled RIGHT AFTER these people couldn’t figure it out. I get that it might be past the tellers comprehension(bc she looked new, tho all tellers except this one I’ve come across have been super knowledgeable)so she calls the manager, which is good, but this manager is either willfully lazy or too incompetent to even try to call in to figure out how to get it done. Bc they tell me to call into customer service rather than THEM call in to figure out how to do what I have literally had done before. So I call the new branch in Rocklin and the guy there that seems brand new got it done in about 2 seconds. Be careful in using this branch as wait times are horrendous normally anyways, they’re super lazy and couldn’t be bothered.

Was standing in line for 13 minutes. Only 1 client was being helped with 3 tellers. 1 was on the phone, second one was pretending that she was going through some paperwork and 3rd was assisting a client. 13 min that I was there none of these 3 ( Ruby Phagura, Jasleen Baneait, Saadat Akram ) tellers made eye contact with me to acknowledge me or at least tell me that they see me and will be with me as soon as possible. I finally gave up and left. This is not a big branch to say they were busy. 3 tellers 1 client , how hard can it be? This is the worst customer service I have ever encountered at a bank.

Had a great experience very nice And thank you for being open

Very friendly and great customer service.

Could use bigger signage for people visiting from out of town who don't know that know that the bank is in the store

Great service. Great help. Awesome experience.

The best service ever then within 26 years

Computer system was down in the middle of the day...

Helpful bankers in a clean supermarket.