U.S. Bank Branch S Hover St, Longmont

Branch manager is disrespectful along with staff.. he speaks to everyone with an attitude and acts like he’s better than everyone else.. definitely would not recommend this site… would give 0 stars if i could… 10/10 do not recommend

We tried to cash a check at the US Bank branch at Hover & Nelson. Branch manager, Joe Williams would not cash and said "how do I know you didn't already deposit today." We do not appreciate being assumed a thief! We will never do business with US Bank ever!

The branch manager Joe is less than helpful. If you need someone to help, go to a different branch!

Every one that works here is snooty. I bring deposits for my job and the tellers actually tell me when I can and cannot make deposits. "You should have come earlier you have plenty of time, I'm the only one here." "Sorry no rolled coins today" (only a couple of times have I actually got what I needed, and I come OFTEN). To say that the tellers lack basic customer service/communication skills is to put it lightly. The only reason this bank is open is because they are open sundays, though I doubt they will have what you need.

Completed a mortgage refinance and HELOC through this branch because our Firestone location has been closed. Here is a list of the screw-ups by branch staff: 1. After booking the closing, which included working around both my wife's and my work schedules, when we arrived they had no record of our appointment and no closing paperwork prepared. An hour later they called apologizing, explaining the person who set the appointment did not enter it into the scheduler platform they use. 2. Somehow our mortgage was set up without an escrow for taxes and insurance - without our knowledge or approval to do so. I'm still trying to set up an escrow, which has been an on-going process for more than a month. 3. After rescheduling and completing (we thought) the closing for both the mortgage and HELOC, six weeks later we received a message from the branch saying they lost the paperwork for the HELOC, and we'll have to schedule another closing to sign all the papers again! Unbelievable!

I don't understand why banking hours have been shortened. Other locations have been closed altogether due to COVID so we need this location to at least maintain its traditional banking hours. It's impossible for me to get to the bank when they are currently open (10-4). What is the reason for shortening the banking hours at this location?

I have banked with US Bank for years, never in my life have I been inside to a bank where the customer service was so lacking. I tell was not friendly and seemed to be upset with the fact that I had more than one deposit to be done and that I was taking up her valued time with something less important than what she was going on prior to my arrival. I will no longer choose this location to come into.

I have to put a star bit they don't even deserve that!! Horrible service. Snooty stuck up, act like we as the customers are inconveniencing them!! I am currently trying to get my boss to switch who we bank with. Personally I would not bank here. Just an fyi if you don't make an appointment you possibly may end up waiting 15-20 min for whatever is more important than the customers.

I had a certified check issued for my son, i spelled his name to Mason, the teller, twice. He misspelled the name , so when my son got the certified check the bank would not honor it. I had mailed the check overnight to Richmond Virginia, when I went back to the branch for some help that said there was nothing they would do. After I have the check overnighted back to me and then overnight it back to Virginia I will have spent aver 75.00 dollars because Mason the teller can't spell. I will be fileing a small claims suit against this branch and if need be I will hire an attorney. If US Bank conducts its self this way with all its customers beware and don't bank with them. I am very happy with the way that Bart , the branch manager and Casey , a teller, handled the problem. They are both true professionals who listened to my problem and together we came up with a solution the was perfect. They have earned my utmost respect and I will continue to do all my banking with US Bank.

Too bad zero stars is not an option. Never choose USBank. Rude staff and the app will trick you into overdrawing your account that way you owe them money. Even after I specifically opted to NOT have overdraft protection. Scam artists.