U.S. Bank Branch S Glenstone Ave, Springfield
1615 S Glenstone Ave, Springfield, MO 65804, United States
https://locations.usbank.com/index/missouri/springfield/glenstone-branch.html
- SaturdayClosed
- SundayClosed
- Monday10AM–2PM
- Tuesday10AM–2PM
- Wednesday10AM–2PM
- Thursday10AM–2PM
- Friday10AM–2PM
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Reviews
J
I swear It would be easier to bank with a Nigerian prince than US bank. The only reason I have not closed my account is because you’re never bloody open. It’s April 23rd, the hours listed on the window literally state your open yet the drive through is closed, again. It’s ok I’m sure your downtown location will be open from 10:00 - 13:00 Monday.
Hi James, thank you for providing your honest feedback. We're sorry to hear you made a trip to one of our branches and the location was not open. We always recommend checking online at usbank.com/locations to ensure the location is open before making a trip. We apologize for any inconvenience this may have caused. Take care, ^Kortnee
w
Needed to do a transaction yesterday, it was a Saturday - the day many people are off work. The drive thru that was supposed to be open from 9-12, was closed when I arrived at 10:30 AM. I agree with others that it takes way to long at the drive thru and there is always many cars in line. Service used to be great, but has really gone down hill.
Hello, Wendy. Thank you for taking the time to leave a review. We appreciate your honest feedback. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather
D
This branch in particular deserves all the bad reviews it gets. So many times I've showed up within their posted hours, both online and on their door, only for them to be closed. When they are open, the drive through lines are packed and they only have one person handling 4 lines of customers. And you can't go inside because they don't have any tellers there either. Worst service I have ever experienced from a bank.
Hello, Dax. Thank you for taking the time to leave a review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather
B
So, I had deleted a previous review of this bank because I do believe in second chances. However, when a business consistently delivers bad customer service, I feel I should warn others. This is the 3rd and final encounter with this bank. Please, don't use them. To save yourself time and frustration, go to a different bank.
Thank you for taking a moment to share your experience with us, Brian. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 1977, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray
L
We have now had two separate mortgages done through this branch. We worked with Kayla and Jennifer. If you don't read past here, know you're in excellent hands with them. As first time home buyers they patiently answered every question we had. All steps in the process were explained and went so fast! We came back to them after looking for our next home and this is where they really pulled out all the stops. From assisting with a quick close, to accommodating us being in a completely different city, they went all out. I will always come to this team first. They're the very best.
R
No tellers at this bank. Only drive thru. Today only two lanes open and both had long lines of cars backed up. Awful customer service.
Thanks for leaving us your review, Ron. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather
L
Tried to deposit rent money into the ATM like I do every month except this time the ATM gave me an error screen and said it cannot process my transaction or give me back anything I deposited!!!! All I could do was file a claim which customer service said could take 10 DAYS! How am I supposed to pay rent when the bank steals my money? How can I even trust that I’ll get my money back?
Good morning, Lizzie. Thanks for taking the time to leave a review. I understand how stressful this situation must be. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5505. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
A
Having only used the drive-through at the Glenstone and St. Louis locations, I feel sorry for the staff here-they obviously have no corporate support. What company can say it is customer-focused with lanes that are either open only two hours a day, or, that close at 5 p.m.? Business-friendly? I think not.
Thank you for taking the time to share your feedback. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan
D
We spent an hour in the drive thru. We only had 3 cars in front of us. I thought it might have been a fluke until it took them 15 mins to cash a check for my wife who is a customer. Not because there was one teller running multiple windows (they had one teller per window), because they are just that slow. You can’t blame Covid for your shortcomings as a business anymore. That ship has sailed. But they will most likely try. I have suggested to my wife to switch to another bank. I would suggest that you do the same.
Hello Danny, thank you for taking the time to leave a review. We understand the importance of our customers knowing their time matters. Unfortunately you were not a recipient of that sort of service. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 1852. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris
V
Canceling all accounts with USBank. You can’t even walk in and make a deposit or withdraw money. It takes them 7 business days to verify funds from employer while all other banks in Springfield can verify funds in seconds. Stay away from USBank
Oh no. I’m concerned to hear about your recent experiences, James. We welcome the chance to discuss your visits further. Please email your phone number and reference #4312 to us at [email protected], and we'll call you within 48 business hours to have the matter reviewed. We look forward to speaking with you and hope you have a wonderful weekend. Thank you, ^Kortnee
Personal loan Providers Nearby in Springfield
FAQs
1. How to Connect with U.S. Bank Branch?
You can reach them at +1 417-888-2275 or go to their homepage and submit the request form.3. How to Secure a Loan from U.S. Bank Branch?
To get loans from U.S. Bank Branch, you can submit the request form on their website or head over to the store. You may have to drive your vehicle there when getting a title loan. Visit our website to get more information about online auto title loans.5. What Should I Do When I Could Not Repay My Loan?
Loan defaults can have negative effect on your creditworthiness. Connect with your lender if you have difficulty repaying the loan.
2. How Can I Get to U.S. Bank Branch?
It is located at 1615 S Glenstone Ave, Springfield, MO 65804, United States. View maps and get your direction to U.S. Bank Branch.4. Is U.S. Bank Branch an Agency or a Lender?
U.S. Bank Branch is a Bank helping you deal with money worries. Enter our website to get small personal loans for almost any purpose.6. Does U.S. Bank Branch Offer Loans for Bad Credit?
Yes. You are likely get loans with U.S. Bank Branch even if you do not have good credit scores. It is also available to get personal installment loans regardless of your credit scores on this page. You can also get more information about a personal installment loan through us!