U.S. Bank Branch Cermak Rd, Berwyn

On 1/4/21 my grandparents both in their early 80's visited their local US Bank, in Berwyn, Illinois, as they have been for the past 30 years to pay bills and ask for assistance in activating their replacement credit cards. They are both very active and independent in their daily lives, despite covid and their somewhat understanding of using smartphones they would still rather visit in person to pay bills and handle business at their bank. On this day, the Branch Manager Rosangel Londre deceived my 80 year old grandparents into closing their current credit card with US bank and opening a NEW card based on false claims regarding "updates" to the card they had requested help activating . The branch manager had advised them to close their current credit card and open the new one or else they would start to incur fees. She had also advised them that they had likely already been charged fees on their current card, but they had most likely overlooked. On this day, I visited my grandparents as I routinely do, and found my grandfather frantically looking through a pile of oil mail for statements and documents regarding activation of his credit card and fees. I noticed my grandfathers anxiety regarding the situation and I inquired about his search. He updated me about thier ordeal and new application. In disbelief, of the occurrences and the situation and ultimately to calm my grandfather, I had reassured him that he most likely misunderstood and we would call his credit card company to verify the information. We called their current us bank perks plus card to inquire and verified the falsies as reported by the Branch Manager. We returned to the institution to rectify this situation. The branch manager and teller refused to provide details about their application to my grandparents with their grandson present. The branch manager once again repeated the fallacies and false pretences under which my grandparents were advised to apply for the new credit card and close their former line of credit. The branch manager stated she had a document that advised the branch of upcoming fees to my grandparents credit card. When asked to provide the aforementioned document she was unable to provide the document and retorted she would have to look for it and send it to them later. My grandparents asked for the application to be withdrawn. Despite false claims and unethical practices, we were advised they were unable to withdraw the application at this time as they were "too busy" to remit the credit check and application at this time. We then returned home and called the credit card company pleading for assistance. They advised it was only the branch manager that applied the customers for the application that was able to remit and withdraw the application. The branch manager is lying to customers to sell credit cards. Ultimately unwilling to fix this situation and taking advantage of the elderly in the community. After attempting to fix this situation, my grandparents felt taken advantage of, have lost trust in an institution they believed to be honest and trustworthy, and from conversations they have previously overheard at this branch know these tactics have been used on many other customers to open new lines of credit and take advantage of the elderly. Please be aware and ensure financial safety for your friends, family and loved ones. AVOID THIS BRANCH.

Usually i don't write the reviews for anything if it's just little ups and downs but this branch really need help. Have been to every US Bank from Chicago all the way to Denver, CO but the experience here is terrible which can't be described in just a word. Oh Boy, corporate office needs to do something if it could be fixed from customer relation. I thought education was the key for politeness, socialism and professionalism but at this branch it won't work that way. Or may be i was in the wrong location. Now i regret going in that branch or may be it was a wrong location for me.

This is the worst bank I’ve ever been to. Everyone is slow. There’s always lines for tellers and bankers. The drive thru is rarely open and when I try to use the depository for work there’s a car blocking so I can’t get out. Other than the tellers being decent this place gets one star.

I usually don't write reviews but this place is horrible. On Oct. 31 the arm malfunctioned after I deposited my money. It kept my card and the cash. I can't get anyone at the branch to help me because they NEVER answer the phone. Customer service has even attempted to get someone on the phone. It is now Nov. 11 and this problem is still not resolve because customer service must contact the branch to verify my claim. I have never experienced this type of treatment at a bank. I would never recommend this bank.

Horrible bank I came in no one helped me at all. This is the second time this happened to me in a week. The banker in the back (has glasses)just kepted looking my way but not once say I'll b right with u.. nothing horrible CUSTOMER service. Idk why they took roosevelt down. They should have got ride of this location. I would like for the one in charge to contact me bc this is unacceptable.

Incredible customer service. Would give this place 10 stars if I could. Came in to just get a debit card replaced and ended up consolidating all my credit card debt and some eye gouging high interest loans. That banker helped me save $217 bucks a month.

I went to this location this afternoon the minute I opened the door it smelled like someone had pooped. The entire place needs to be remodel, febreeze. Also there was a line with only 2 tellers. I thought someone from management was going to step in to get the line down, that didn't happen. I see now why some of these branches are closing.

It's very annoying when stereoryped by a business. On front of me was a very hispanic looking woman wearing baggy sweatpants, thin eyebrows, long, black acrilic nails. The teller referred to her in plain English. Comes my turn, fitting jeans, white shirt and a blazer, this one wasn't born here, must not understand English. Well, I don't understand spanglish either.

Slowest bank ever takes a minimum of thirty min to get your banking done thru drive threw

No one wears a mask including manager. Last time I go!