U.S. Bank Branch S 6th St, Klamath Falls
3720 S 6th St, Klamath Falls, OR 97603, United States
https://locations.usbank.com/index/oregon/klamath-falls/town-country-branch.html
- SaturdayClosed
- SundayClosed
- Monday9:30AM–4PM
- Tuesday9:30AM–4PM
- Wednesday9:30AM–4PM
- Thursday9:30AM–4PM
- Friday9:30AM–4PM

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Reviews
J
Can’t get through on the phone to ask a simple question, can’t leave a message to ask for a return phone call. It’s a 30 mile round trip to drive into town, stand in line and then be told I have to make an appointment to talk to someone. Called the 800# for help - they wanted to make an appointment for a return phone call. Next appointment FOR A PHONE CALL is TWO WEEKS. Referred some friends there the other day - they waited in a long line only to be told they had to make an appointment to open a simple checking account and to just do it online. Been with US Bank 30 years. Might be time for a change.
J
Just do your job its literally so easy when a computer does 90% of the work for you. Like bankers are the one of the most lazy workers in the 21st century. You're just as lazy as warehouse workers for the postal service when you literally have one job, click.
Good morning, Jonas. We're sorry to hear you didn't have a good experience at this location. We'd like to hear more. Please send us an email to [email protected] with your phone number and reference number 0416. We look forward to hearing from you. ^Heather
T
I drove my mother to the bank in order to pick up her temporary ATM card, which had to be issued due to one never being sent to replace an expiring card. I was wearing a mask, as I always do when using a drive-through. The employee seemed annoyed that I was wearing one and asked me to remove it. I pulled it down and repeated myself, speaking sufficiently loud and enunciating my words, something witnessed and confirmed by my mother. I was told again that she couldn't understand me. After repeating myself a third time and not being understood, I asked, civilly, if I could speak to another person. Funnily enough, this she had no problem hearing. The other employee was immediately hostile towards me and demanded that I remove the mask. Once I mentioned the branch manager's name, who had issued the temporary card, she was finally polite and gave over the card quickly. Whether this treatment was discriminatory against mask wearing or due to a faulty intercom or both, it was unacceptable. I worked a drive-through job for two years. If the equipment for drive-through communication needs improvement, this should not be blamed on the customer.
Good morning, Tamara. Thank you for taking the time to leave a review. I apologize this was the service you experienced. I can imagine how frustrating this interaction was. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5507. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
W
During business hours didn’t have the training to set up an account, and had multiple staff members working.
Hello William, I am sorry you were unable to open a new account when you visited the branch. If you are still interested in opening a new account, you can do so Online at usbank.com or by calling our Relationship Banking team at 800.444.1244. If you would like to discuss your experience further, please send an email to [email protected] and include your phone number and reference #0499. We will be glad to call you within 2 business days. All the best, ^Kim
L
Had to go through drive through. Informed them there was going to be a large purchase made and asked if debit card would work for the purchase they said yes but it did not and required a trip back to the bank to resolve. Inconvienent.
Hi Lacy, thank you for taking the time to reach out. We are concerned about your recent experiences and would like to discuss them further. Please send us an email with your phone number and reference #4676 to [email protected]. We will contact you within 48 business hours. Have a great weekend. Kind regards, ^Kortnee
K
My husband had an account with us bank for awhile now and they have caused us nothing but stress my husband brought in a check form his trust fund and they have held the check for 15 days when the funds have been there for the check to be released we go in today the last day and they would of sent the check back. They proceeded to tell my husband after being there for 2 hours dealing with this that the funds will be released in an hour by this time it’s 330 and they close at 4 so once a gain lied to and have to travel back into town tomorrow to be told what the funds will be here the next day. Nothing but a bunch lying and some kind of power trip that they hold your money because they think it’s their business what or where it comes from.
Thank you for taking the time to leave us a review, Kimberly. We'd like to look into the concerns you voiced and ensure they are addressed. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 8531. Once we receive your phone number, we'll give you a call within 2 business days. We look forward to hearing from you. ^Michael
A
U.S. Bank has really failed their customers during this covid lock down, closing the downtown branch and then limiting access to the only other branch in klamath falls on 6th street to intermittent lobby but primarily drive though. Drive though generally, is about 40 minute wait. Will likely be looking for a more accessible bank.
Good morning Ali. We understand that closing a branch is a disruption, but we are dedicated to helping our customers and employees during this transition. Customers’ banking preferences and behaviors are changing, influencing how and where we operate. As a result, we are consolidating some of our physical locations. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 8814. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
A
I'm still having trouble with my credit card and it still not authorized. I have a new contactless card need activate. Should I make a appointment to get inside or use atm for activate.
Hello Ashely. Thank you for reaching out. If you tried activating the card and are having troubles, please call out cardmember services team at 800.285.8585. Representatives are available anytime and will be happy to assist. Thank you. ^Ryan
L
I lost everything in the California fire trying to rebuild I got assistance with FEMA, so I opened a bank account with US Bank. As you can imagine things were very hard I was homeless at first living in a tent behind a church so they wouldn't separate me from my dog, I barely kept us together. My cousin came to California and got me just a day before the rain started, I about froze every night it was very cold. I was in a frightened state I looked terrified. My cousin took me in and fed me took me to get clothes and other necessities, she gave me a room and a chance in a new town. So she took me to her bank, when I set up the account I was to answer some questions. One of these questions was what will you be doing with this money, I explained my situation and told them explicitly that I would be spending it alk on household items and all the things that I need. They wrote this down and more. I made three large purchases each time I came in the customer service rep asked me what I wanted my money for, she didn't like my answer apparently you should have seen the look on her face completely judgemental. First of all I don't think it's none of their business what I spend my money on, but I already explained it was already in writing in their papers. But US Bank didn't like the way I was spending my money so they told me that my request for money was on review. The customer service rep an Asian girl didn't like how much money I was spending so she got the bank manager. The bank manager the day before was talking to me about bringing in my pug puppies one of my purchases I told her I got a truck the second purchase and a couch the third purchase and that my dream was to be sitting on my own couch watching my own tv that next night, the tv I had yet to get. The manager grilled me like a two year old on what I wasdoing with my money, I've never felt so stupid and insulted at the same time. I just almost lost my life and everuthing I ever worked for lived and held dear, had to move away from all friends and most the family. After being in the bank for almost a half hour the manager says okay I just had to make sure blah blah blah blah blah blah blah on and on then she accepted the request for money. The asian girl looks at me says that she only cares about my situation and wants what's best blah blah blah. I said one thing and the girl looks at me her face all twisted and distorted into a grimace she didn't like what i said so she left the counter went back to her boss and came back took my info down from the computer and informed me that they would not give me my money and gave me some baloney number for a reason why they could not do as I requested. So my purchase was under review. I was very mad and it showed bit i was not rude all I said was are you serious then I said ok and walked out. I decided to go over and get my tv I got a tv a dvd player and a couple movies got to the front tried to use my card and they had shut it off. I go back over to the bank they tell me that they decided to shut my account, I now have to wait they say for two weeks for them to mail me my check. I had to cancel my eye doctors appointment can't get my glasses I had to start KCC this week i went to orientation almost blind. I went into surgery and couldn't afford all the medicine I needed, I can't get my birth certificate therefore can't get my liscence. I have class starting all next week and can't even drive in my new truck, US Bank has ruined everything. I can't even take care of myself because of them im having to rely upon my cousin even more. I barely paid my rent and am going without longer than necessary and a week later and I'm sitting on my couch but have no tv, cant see, hurting from surgery, and wholly kissed offat US Bank. If you want freedom to feel like an adult I would not go to US Bank. I've never had anyone ask as intrusive of questions and not be ashamed of themselves. This is a shameful business and their taking their sweet time to send the check I know how many days it takes to mail something. It's absolutely ridiculous!!!
Hello, Lacy. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team
R
You guys have three checkouts for drive-thru and you're only using one there was four people in line and it took from 3:42 to 4:00 for that one person to get done and then you guys had the audacity to close the bank after those four cars were in line
Good morning Rocky, we're sorry to hear you didn't have a good experience at this location. We'd like to hear more. Please send us an email to [email protected] with your phone number and reference number 9803. We look forward to hearing from you. ^Heather
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FAQs
1. How to Get Hold of U.S. Bank Branch?
You can phone them at +1 541-883-4630 or go to their homepage and submit the request form.3. How to Request a Loan from U.S. Bank Branch?
To obtain loans from U.S. Bank Branch, you can submit the request form on their website or visit their physical store. You are likely to drive there when getting title loans. Visit our website to get some important information about auto title loans.5. How Should I Do When I Could Not Repay My Loan?
Loan defaults can have a serious impact on your financial life. Get Hold of your lender when you are likely to fall behind on the repayment.
2. What Is The Office Address of U.S. Bank Branch?
Their store is located at 3720 S 6th St, Klamath Falls, OR 97603, United States. Try out Maps apps to get directions to U.S. Bank Branch.4. Is U.S. Bank Branch an Agency or a Lender?
U.S. Bank Branch is a Bank helping you out of financial emergency. Browse this page to get low interest rate personal loans for financial emergency.6. Does U.S. Bank Branch Offer Loans for People Who Have Bad Credit?
Yes. You can expect to get loans with U.S. Bank Branch even with bad credit scores. It is also available to get online installment loans with bad credit scores via our platform. You can also learn more about personal installment loans via our platform!