U.S. Bank Branch Big Bend Rd, Ballwin

I do ALL my banking here as the brick and mortar location near my home is incredibly slow. Todd and the crew do an exceptional job. Always cheery and attentive. Keep up the great work!!

I'm not sure if Madison was having a bad day or caught the employees on one but I live right down the road from this location and the employees and I moslty know each other by name. Todd always looks professional with his Garcia ties and I had to ask another employee what a tie chain was. Everyone is always effective and efficient with a smile on. I don't think "these kids" could be friendlier. There is even a Spanish speaking teller, which I enjoy as I am bilingual and it is a good sign that they are thoughtful of and desirous to serve their public. The convenience of the location and the weekend hours are great for those open to the idea of going on a day other than the traditional pay day of Friday, which is likely to be the most hectic for all. It is a great location that honestly makes me more likely to stay with this bank. Good job, guys.

Derek "helped" me today when I called about some overdraft charges and belittled me. He kept repeating "this is not a bank error" when I tried to speak. He acted as though he needed to win against by talking louder and making me repeat myself as I was emotional about being charged hundreds of dollars due to them "helping" me move funds to savings to save for my baby on the way...another reason I am very emotional right now. This instead depleted my baby fund by over $300 and Derek kept me on hold for ten minutes while he "checked it out" then repeated his catch phrase "it's not a bank error. Can't help you" Customer service used to mean something at US Bank and it's sad that a point of contact person can ruin your image of a company because they can be so rude when someone asks for help. Our family will be transferring all of our savings, checking and business accounts to another local banks so we will never be treated so poorly again. Terrible experience and it reflects poorly on Schnucks for having that level of service offered to their customers trying to do banking after shopping. We will be avoid that store all together so I do not have to see Derek and remember how he made me cry by belittling me when I needed help.

Lame AF! Was at a different location last week and was denied cashing my paycheck (its a us bank check) due to not having a valid license. I had the id but was expired. Went thru the painful dmv experience to get an id, and returned to the location and had my check cashed no issue. This week, I ended up coming into this location (big bend &141). Presented my check, and temporary paper legally issued and accepted ID. Just as the young man was to cash my check, the manager eager, or so it seemed, asserted his power,. He interrupted the young man, and informed us both that a new policy came through and the bank was no longer accepting temporary ID’s unless they were 60 days or older. Needless to say I was furious. I proceded to empty my wallet with all my contents to try to prove I am who I say I am. He DID NOT cash my US bank issued check. Needless to say, i went to another location, and they cashed it no problem. The lady did inform me that they now ask for another piece of identifivation, somethingwith the name embossed! I cant believe that after I questioned several time, and proved over and over I was who Isaid I was the guy wouldnt cash my check.

I know it was a Friday, but everyone there looked unkempt and unprofessional. On top of that they were rude to each other in front of the customers. After my visit was over the woman who processed my finances handed me my receipt and called me by an unofficial nickname she assumed I used. I know these kids are young, but if they're going to work in a professional setting they need to sharpen up. I don't recommend people use this branch because I no longer trust the associates there with my finances.

I visit this branch on a weekly basis. Aaron and Jon are always professional and engaging. There is another young lady whom is also in attendance when Jon has a Sunday off. Excellent customer service and friendly at all times.

Terrible bank to go with THEY ACCIDENTALLY deposited money that wasnt supposed to be put in my account. (How does that happen) and then just checking my account I spent the money thinking it was mine. Then they took the money back out of my account without saying anything to me at all. My account went negative and then they refused to cover the over draft fee. Lead banker Travis from the 800 line is a d*** to say the least. Closing my account hate this bank. Go somewhere else!!

I do all my banking at this location. They are always friendly and professional.

I love this branches bank reps. They are always courteous and professional.

Quick service when I need banking help and ATM always works too.