U.S. Bank Branch S Blaine St, Moscow

Hopefully this will be resolved soon- but it’s almost been 2 months since i first opened my account and i still can’t use it. I haven’t received a debit card yet either. At the actual office everyone has always been friendly, but if you want to call them don’t waste your time. I’ve called back the number they call from and the one listed here at least twice a day for the last week. NO ANSWER. I get it to a point- i’m very considerate of it being a bank in a busy small town, but this is nuts.

I have banked with USBank for over 20 years but am considering switching. Google AND your posted hours said you would be open Saturday morning and I needed to deposit checks. Doors were locked and drive through lanes were closed. I had an issue with the ATM and needed a teller. There was a number to call for an appointment but no one ever answered. That is an unacceptable level of customer service. I hate to switch but if you can't talk to an actual person to handle your banking when needed, I might have no choice.

I worked with Carissa Orr on a car loan, and I have to say, I couldn't be happier with the experience. I'd visited four other banks in Moscow, and not only did U.S. Bank have the best rate for the term I wanted, but their customer service was -- by far -- leaps and bounds ahead of everyone else. I cannot stress this enough: unless there's a huge disparity in the price of the product or service you're providing, delighting your customers is always going to win out. Treat people right and they're going to give you their business. Carissa was incredibly knowledgeable, friendly, and helpful. She was happy to answer any and all questions that I had. I will absolutely recommend U.S. Bank to anyone I know who's looking to buy a new car. Thank you, Carissa!

Amber gave me excellent customer care. She scheduled my appointments at times best for me, for I was in a time crunch. She was efficient and knowledgeable in meeting my requests. "Service with a smile" is an old cliché, but it fits my experience at the U.S. Bank in Moscow!

Worst bank ever. Not only, are they never open in the lobby, it takes 30-75 minutes just to make a deposit in their drive through. Now, we are trying to close our account, and they say they only have 1 time slot available between now, October 5th, and the end of the month.

I always use the atm and there's rarely a line and it's open 24 hrs!! Which is great when your work schedule changes frequently! 1 problem though.. people NEVER use the parking spots and park right in front of it and block the parking spots instead.....

Had a great experience when I went in, Amber was a wonderful help. Side note: Posting this Summer of 2021. On google it looks like they're closed and phone calls usually aren't answered (you know, the usually "we're shorthanded") but if you drive up they'll help you out!

Used to be great, now the employees don't seem to be as well trained, almost always a decent wait, and worst of all its the only us bank atm in town and there's something wrong with it almost weekly. People are nice enough and try to help but after 20 years im strongly considering a new bank.

I’d love to leave a better review. Over the phone customer service was competent, friendly, and helpful- but this branch is consistently grossly understaffed. A 20 minute wait every time I come... hire another teller? Edit: I wrote this review while in line, then was turned away even though I had an appointment, because the person who I had made the appointment with was fiddling around with the ATM in the back. I get that things come up, but I wish my time hadn’t been wasted.

U.S. Bank - five stars The staff here are really kind and professional. They are quick, to the point, and they are good at answering questions. This guys are really great for small businesses who want their money well taken care of. Their professional services are not terrible like most other places. The manager is really nice and will take care of any business, person, or otherwise that needs any kind of assistance.