U.S. Bank Branch Washington Ave, Racine

I would give this branch a zero if I could. I wanted to open an additional account and was turned away because I didn't schedule an appointment. The lady that turned me away was sitting in her office without a mask on. She put one on in addition to latex gloves as she proceeded to walk me out of her office. This is customer service? You make your customers feel like they are lepers. Shame on you! I will be taking my business elsewhere and closing all of my remaining accounts.

This is the absolute worst bank! I will be switching to educators soon. It's always a slow process inside even when they are not busy. 500 dollar limit in drive through when all the other us bank I've been too let me take out whatever I need. ATM has been broke for a few days now....they got rid of the good bank in franksville to keep this one???? SMH You need a good manager or something!!!!!

I have always had a good experience banking with Us Bank. I've bank with them for over 10 years. Staff has always been helpful and kind. I just wish there was a location closer to me. Build more Us banks!!!

Poor customer service. ATM doesn't give debit cards back. I asked for a replacement debit card and they said my credit card was old and I needed a new one. Ended up they gave me a new account not a replacement card! Don't bank here.

This bank is wildly understaffed. And I can't seem to find any job postings on their website so they must be content with the long lines and wait times for their customers. I am trying to get my corporate team to switch banking insitutions as these long wait times are terrible. The customer time wasting here is so bad that I had more than enough time to hop on their guest wifi to write this review. The very few people who work here are nice and deserve better staffing.

When you lose confidence in the management of your bank (or branch in this case), you should find another bank to work with. I have not done it yet, despite paying the consequences of bad management of the branch (and too much confidence on my side) in Racine, Washington Ave in 2019. Until today, no one apologized - I was offered to speak with a supervisor , that after a while of waiting I have been told that she is busy, and that she will call me by phone. It never happened, of course. And today those same people require respect towards them, when you express your disagreement. The respect shouldn't be mutual, I wonder? So - I consider the management of the US Bank branch in Racine incompetent and do not recommend it to anyone. I'll change bank when I can, because there are no more branches of the same bank in Racine.

Won’t let me close all my accounts because i did not have an appointment but the place was quiet…

Worst branch in Wisconsin! Slow, inept, poor service training. USB should close this branch and start over! Banking at it's saddest. Been a customer of USB since 1983!

It seems like no matter what time of day you come in, the wait is over 30 minutes even if there are less than 2 people in line. Their staff works both the lobby and drive thru. I am shocked this branch is allowed to be run in a way like this.

Terrible service at this branch. We waited on hold for 30 minutes in order to set up an appointment to have coins counted, then when we arrived at the branch they told us that they couldn't honor the appointment and said that we'd have to come back another day. We have multiple US Bank accounts, and expect better than this. Go to another US Bank location for better service.