U.S. Bank Branch Muirlands Blvd, Mission Viejo

US Bank... proudly delivering 1980s type of customer service... I have never had such consistently poor service from such a large national brand... well, at least not since the 1980s. The employees appear to be trying, but it feels like their back office operational processes are broken, and it feels like their operational systems are disjoint from branch operations. On three separate occasions I have gone into the branch to complete required forms upon the bank's request... and on three separate occasions, they have contacted me weeks/months later to inform me that a required form was not completed. Further, when they've contacted me, they leave cryptic messages that are unhelpful. When I return their call, their offshore call center staff is unhelpful. Perhaps their consumer lending & banking practices are better, but their business/nonprofit banking processes are a train wreck.

If I could give this place zero stars I would. The people that work here and rude and rush people out. Worst bank I’ve ever been to - there’s always a problem.

If you are a small business owner do not walk away from US Bank... RUN! While the people are nice, there service is terrible. Everything is cumbersome and drawn out. I probably spend three to four hours a week on the phone with their customer service to fix their issues (which, of course, become my issues). They seem not to care about my time in the least bit. Run... You've been warned.

I have been coming here for my work for the past 3 months for deposits and change. Each time I go in for change, the people behind the counter are always rude and snarky about it. For example "let me see if I have that change in the back). You are a bank right? I have never had any problems getting change at any other bank in the past 30 years doing business with change. I asked today why that was and they told me that they don't always have change available. If you are looking to open a business account that requires money in change, I highly recommend you do not use this bank. It's bad enough that they don't have change available but they can't even be nice about it. Customer service is definitely lacking at this location. I think I might go out of my way to find another US Bank to use.

I have had a great experience with US Bank since we switched over, however AVOID THIS BRANCH! The Branch Manger Lilia is very sneaky and not clear in her communications. She put an unnecessary hold on my paychecks right around the holidays! There was an easy way I could of gotten around the hold, deposit my checks separately. But instead she just glosses over the hold when she does my deposit and when I called back to ask her why, she just says no matter what the hold had to happen regardless if it was one or separate transactions. To add more insult, when I called US Bank customer service they confirmed she lied about the hold being put on my paychecks if I did it as two separate transactions. For 2 years now I’ve deposited my paychecks without any issue, except for this location. So avoid at all cost!!!!

I'm not sure why this branch has bad reviews. I've been going to this branch for years and have always had a great experience. The staff is extremely nice and they always remember me and ask how I'm doing. I never have to wait too long. Overall a good experience.

Yeah very slow, expect to wait 30 mins. Poor management scheduling, not enough help available. Only 1 bank teller and only 1 person to help with specific questions. To decentralized, banks should really have people that are able to do more than just their job. I mean really, there are going to be times when more people who want a teller and other times more personal questions. 4 employees and only 1 that's able to assist. But that's banks for you.

I've been banking with this bank since it was Downey Savings. They started out shaky and was a bit of a transition but after the first year of transition it's been fantastic. US Bank isn't Downey Savings (which I loved) but they have loyal and quality employees and whenever I have had an issue they have always taken care of it for me.

Slow as heck. No idea of customer service. Last time I use this branch. Depositing a check shouldn't take more than 20 minutes at the window. (depositing a US bank drawn check) and they don't have more than $3,000 cash on hand. Ridiculous.

The banker at Mission Viejo, Melissa, is the most professional, most useful and most knowledgeable banker i have ever met. I think her customers are lucky to have a banker like Melissa