U.S. Bank Branch Ne 181st Ave, Portland

This is the worst Branch to come to they don’t care how long you wait in line they would rather talk with each other or check there phones then to assist customers in line. Oh and the beach Manager is Mr. Ghaly is not somebody to ask for help with your account problems because he will just send you to call the 1-800 number so that he doesn’t have to problem solve like he is supposed to do. They really need to get all new employees at that Branch.

I received a call from this location saying to call them back about my account. Called all day (during their open hours) on Saturday and no one answered, and no one called me back after I left a message. It's really weird for a bank to not answer their phone. Does it not actually audibly ring? Do the staff just ignore the phones? (On the other hand, when I have been physically inside the bank, the staff is perfectly courteous and professional.)

I opened a bank account in early December after I relocated to Oregon and I have had nothing but issues with my account, their systems are always “shut down”. The first card I was supposed to get never came in the mail in 7 to 10 business days like it was supposed to. They told me to keep waiting for a card so I did THEN my temporary card expired… had to go back in to a branch and of course SYSTEMS DOWN. They ordered me a new card, today I get it in the mail, and I’m having issues getting it activated. Once again I call and SYSTEMS ARE DOWN. So i guess I’m expected to run errands and pay my bills with no card. I do NOT recommend US BANK to anyone. I will be pulling out my money and opening a new account somewhere else once their systems are working again since everyone doesn’t know what their doing or how to HELP ME. Terrible customer service!!!

US bank used to be ok, now they take money from people and when you dispute the charges they will promise to give you your money back within 90 days, and when i disputed 500 dollar charges fraud, they were denying the 500 dollars dispute, until I complained to the authority ( government ) As soon as they received the complain letter they return the 500 dollars I have documented these thing and I have prove No bs Us bank is a thieve,, they take money from business under other names and they hold your money as long as they can Their customer service is horrible now they have no respect for peoples time I will be closing my account today and have a lawyer to audit them I know they steal from ppl Stay a way from us bank and their extra charges. I also apply for PPO loan and another loan from the government where their underwriter denied my request, and when I applied with SmallBiz they gave me the pandemic loan that I deserved. I am assuming racial prejudice in higher level at US banks, just like Redlining that was happening back in 60s and 70s. I will go ahead and have my lawyer investigate this matter too. my overall experience with US bank been a disaster and horrible people in the branch are really nice and Andrew the manager is a great guy

Just spent 30 minutes in the lobby waiting to make a deposit. Two tellers and one is helping a guy with his phone app the other keeps helping the drive thru.when I was next for service the teller closed his window and went back to his desk.left me waiting for the one teller. Worst service and branch I have had in my 50 years with us bank. never again time to move all my banking.

Worst customer service ever! A branch of only male tellers, who will sit around and laugh, joke etc, with 14 people standing in line. Leaving only 1 teller to actually be working. This happens nearly every time I go in. The other locations are nothing like this one at 181st and glisan.😡

Went in there to get the swift code . Waited like 20 min. Then the German dude that helped me seemed to have a little attitude, then literally wrote the code on a little paper with no explanation. Unprofessional .

It’s hit or miss on the drive through being open and when it is it takes more then 30 minutes from the time I drive up to the window to process a one check deposit for my work. This is why I would never have my personal accounts at this pathetic bank

I have been trying to get in touch with a human about someone trying to open a account in my name but no one answered the phone or returns my calls. Been trying to get in touch for days now. WHY does this happen don't they care?

The worst customer service I've ever seen I go there on my lunch to make a deposit or withdraw and it takes me an hour my lunch is only a 1/2 hour I'm so so fed up with US Bank and I've been with them for years