U.S. Bank Branch S Western Ave, Blue Island

Good morning, Theadore. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1564 and details of your experience. We will give you a call directly. We hope to hear from you soon so we can look further into this issue. ^Heather

Good morning, Loreal. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1212 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

Hello Kiara, your feedback is greatly appreciated. Thank you for taking the time to share your experience. Would you like to discuss this with us further? If so, please email your phone number and reference #7868 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

Hello Hillary, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

I’m so sorry to hear that you were treated that way at one of our locations, Leti. We expect courtesy and respect for every customer that visits our branches, and we are concerned to hear that isn’t happening. We’d like to speak with you about the interaction and make sure your concerns are all addressed. Please send an email to [email protected] with your phone number and reference number #4709, and we’ll give you a call within one business day. Thank you for taking the time to share this with us. We hope to hear from you soon. ^Jessica

We appreciate you sharing your experience at the local branch, Eric. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. If you would like, we’d be happy to speak with you and help in any way we can. Please send us an email with your phone number to [email protected], including reference number 9757. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

We are so sorry we’ve let you down, Margo. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize for the extended wait time. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 9399. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa