U.S. Bank Branch Ne 42nd Ave, Portland

Angels work here! Best customer service I've had at a bank since opening an account! The manager, Ebony U., is a triumph of management. Even though she was short staffed, she took time and cared enough to listen to my concerns and, make me feel heard. I left the branch feeling hopeful and, excited to find financial solutions with US bank. Thank you!

Horrible customer service. Brought in a check w/ both my wife & I's name, only my name is on this account & it was understandably rejected from mobile deposit. The "teller" explains this will be rejected again due to my wife being on the check, but not my account - I have deposited much larger checks into this account w/ our names listed the exact same way before & my wife has deposited into her Chase account w/ same conditions, w/ no issue. "Teller" could not provide any more details on this policy, didn't offer to have anybody else provide more details - & then deposited the check anyways, telling me I would receive a notice in 5-7 business days. Left, obviously dissatisfied - only thing they would respond w/ was a shrug & "that's how it's always been". After leaving, I immediately called the 888 number, get ahold of an operator, try to get clarity on the issue - this operator had no problem explaining US Bank policy & any potential issues (entirely different explanation - even the 5-7 business days was way off), made it clear the person I spoke w/ @ this location didn't understand at all, should have escalated my questions to a manager or somebody else. If the unstable man w/ full face painting, swinging a spear, & burning incense in the parking lot wasn't a reason to steer clear of this branch - the service/help you get certainly does.

Horrible customer service. No tellers. You have to wait for a mortgage person to cash a check. While I was waiting, the customer in front of me left because he couldn’t wait that long.

Slow service, rude, and dismissive. 4 tellers and ONE customer at the front but I'm waiting 5 minutes to be called up.

Went to this U.S. Bank ATM because three others in my surrounding neighborhood have been broken for at least a year. Unsurprisingly, this U.S. Bank ATM was broken as well. The part where you put your card in was totally busted out, and it was just a big rectangular hole. There was no sign indicating it was out of order but there was literally no place to insert the card. I went inside and waited 20 minutes to withdraw my money. The banker I spoke with went and checked and confirmed it was indeed broken, but assured me somebody would be by first thing the next morning to fix it. I assured her they wouldn't, based on U.S. Bank's apparent policy of not having a single working ATM in all of Portland. I stopped by the end of the following business day and, sure enough, it was still broken. I'm convinced U.S. Bank is purposely keeping their ATMs broken, just so they can rack up as many out-of-network ATM fees as possible. It wouldn't be the first time, by a long shot, U.S. Bank resorted to extremely shady fee collection practices. And they have a contract with Oregon for unemployment payments to go to their "reliacard" system, so it seems like they are trying to purposely profit off of the misfortune of the unemployed during a time of unprecedented unemployment rates.

Don't ask for Cody as he doesn't have any authority to get anything accomplished. US Bank rejected a check I deposited at an ATM that was from the Jim Doran car dealership for a cancelled warranty. The check included the name of the guy that I'd bought the car from 9 months prior. It didn't matter that I had the title, chain of title for the car, certificate of the purchase and had paid for the car on a US Bank check. I asked for the check back, but he wouldn't or couldn't provide it. The option he suggested to deposit the check was to add the guy I bought the car from to my account. What a knob.

Teller are not friendly, unhappy and terrible to costumer and it was Angela our teller. I am not happy how she treat us and the tone of her voice. Very bad.

Great people! Took care of me perfectly. After the Wells Fargo story, they gave me a Veteran Premier Account at no cost. What a great experience!

I have been in every week for the last 9 months. Staff has always been Courteous and welcoming. Hoping this branch makes it through the pandemic!

way to many mistakes every time I visit, only time I will go next is to close my account