U.S. Bank Branch S Roosevelt Ave, Burlington

Do not use this bank. Deedee Weicher was awful to work with. She was very rude and condescending, and she lied multiple times during our exchanges. She will treat you like dirt, especially if you aren't very wealthy. I guess she assumes that not being wealthy means that you are unintelligent, and she treats you as such. I've never been treated with such blatant disrespect in my life, as I was by this horrible woman. Worst experience. A nightmare. Go elsewhere. Trust me.

My daughter opened her first bank account with them and usually takes pictures of her paystub and deposits her checks that way. The service is offered through the bank and should be a sufficient way to deposit checks when out of town. She routinely took a picture of her check and it was accepted and an email was sent from them confirming the deposit went through. Two weeks later while checking her account they decided it wasn't clear enough, and made her account negative taking that amount back. She called to inquire and was told she needed the check redeposited. She shredded the check but produced a copy of her paycheck provided by her employer with the amount and date etc. they did not accept it and continue to rack up overdraw charges. She hasn't charged or has any other bills go through. I called and spoke to Brianna and even dropped off a copy of the check proof from her employer, she said this will work, then told my daughter she didn't know who I was or what I was dropping off ?? I was with her when she opened the account and called her before coming to see her at the bank. Still almost a month later no resolve and more charges. What a joke of a bank. They treat you like a number not a person. Will never do business with them. I was told the branch manager would call, Susan something, today, but no call. Absolutely no excuse for bad business. New building but old antics to overcharge customers to pay for it.

Find some place else to bank. They refused to open a savings account, because they were closing in 15 minutes, and the teller said it takes 30 minutes to open one. If a bank can't go the extra mile to service a new customer, then it's not worth your time to bank there.

I used to love my bank but sadly I now HATE my bank. Thier new bank ATM is mounted in the building now facing outside, so they say, it can be serviced from inside. Obviously s convenience for them . MAJOR problem for customers since it is along the wall where teller windows are and the commercial customer window is the window that shares the wall. So sit and wait to get to your machine then get ur transaction done, then ur stuck in the line while commercial customers complete their business. And they removed the downtown ATM. I am planning on changing banks. Aside from that the overdraft fees are highway robbery. Had a problem on vacation, simple mistake on my part, I admit it. Cost me over 200.00 in fees. Got home checked my account and immediately set about fixing it. Almost a week later, problem resolved by me. I start receiving mail overdraft notices in the mail. They charge if ur over drafted too long. Someone without modern technology would have really been screwed. A little quicker on the notifications.

Fee this! Fee that! And don't get me started on the ATM. Customer service is lukewarm at best and the lack of accountability is irritating. Choose to bank elsewhere.

Would give zero if I could atm in the stupidest location possible so it takes 30 years might as well go inside

Every time I go into the bank and they can never find my account. I have to show them my ID and give them all of my information and then wait 10 minutes just for them to find my account. I closed one of my accounts through them and they never fully closed it.

The staff at the U.S bank in Burlington Iowa make me feel very uncomfortable by staring at me with a very rude face the staff needs to learn how to do there work and not stare. Also I’m younger and I make more money than any of you in a week.

a bank is only as good as it's branch manager, and this one deserves less than one star.

They forclosed my mortgage. Now I live in my car. Would be one star but they have good candy