U.S. Bank Branch Nw Oak Way, Banks

We've been US Bank customers at the Banks, Oregon branch for over 2 decades. Between our various business operations and personal accounts, we have 10 different accounts with them. Not only are they close to where we live, they are the nicest and most helpful people that I have ever encountered in banking. They know my name, my husband's name, my son's name, as well as the name of pretty much every customer who walks in the door. The pandemic hit them really hard and now, usually, typically only 2 people are working. Their drive-through window is extremely busy with almost non-stop traffic and now that the lobby is open, they are pretty busy in there too. So, wait times can be longer than usual but they are still able to be friendly, positive, helpful. I'm sure that staffing will get adjusted as we continue to transition to a new normal. I highly recommend the Banks, Oregon US Bank Branch. I've never really had a truly personal banking experience until I started banking with them.

If I could leave negative stars, that would be most appropriate for this branch. Never in my 30+ years of experience with US Bank have I ever had the horrible experiences that this branch ALWAYS offers as daily operations. This is ABSOLUTELY the worst US Bank there is. From never having money in the ATM to randomly closing for no reason to the terrible customer service, I cannot understand how this branch remains open. Never, Never go to this bank for any reason, it is truly horrible in every way. Do you a favor and drive to any other bank you can!

Needed a more local branch since the nearest Wells Fargo is further out, but could only stand being a customer for about 3 months before the hassle of switching back to WF was well worth it. Local manager insisted on information and policies that were counter to what US Bank's corporate resource center insisted. Manager seemed to be making up policy on the spot when I asked a question she wasn't sure about. She insisted my check (from a national bank) be held after it cleared for an extra week, "just to be sure".

Went in to get a paper for financial aid notarized. Angela (branch manager) refused to notarize paper because I am not a U.S Bank customer and I have an out of state license so she was “not familiar with the license or me” and directed us to go somewhere else. I’m out of state, no one will be familiar with me yet, so that makes no sense. She clearly does not know what customer service is because she was very rude about it. I ended up going to Chase where I was met with a smile, free coffee, and someone who was very willing to help me! Clearly Angela is not too worried about getting or keeping new customers because she just ensured I will never bank with US Bank and will stick to Chase! :)

The manager Angela is incredibly rude. I felt like she was looking for excuses to not help us . She actually sent us to another bank (not a US Bank). We went to Chase where we were greeted with a smile and helpful attitude. They assisted us with absolutely no problems. Angela reminded me why I quit banking at US years ago.

I am so impressed with the service that I have received at this bank. After my mom passed I have been the trustee of a trust account at the Banks branch for my mom's estate. All new territory for me. Bank manager, Angela, has been incrediblly helpful from set up to lawyer's requests for records. Couldn't have navigated this without her. Angela and all the employees are the epitome of quality customer service. Barbara and Manny Quinones

US Bank customer for many years. USB botched home refinance a few years ago. More recently, branch manager was worthless in helping me do a wire transfer over the phone. Ended up transferring my USB money to Ameritrade where they easily made the phone wire transfer. Went to branch manager for a simple notary and she was unable or unwilling to provide assistance. I would change banks, but have three checking accounts with pre-printed QuickBooks checks.

I’m extremely disappointed in this bank as a whole and even more so with this specific branch and it’s manager. Anzhela Andreychenko seems as if she was placed in a position she has no business in and I remember when I first noticed her at the bank and how she seemed more concerned with her phone and her appearance then actually doing any work or learning to actually help customers with banking issues it was almost comical she was the bank manager. The tellers had more knowledge and no how then she did and had to assist her in helping customers. I one day had to see Anzhela for an issue and I felt like I had to assist her in helping me and now that she seems a little more comfortable in her position her friendly attitude has changed to an unfriendly one with a aggressive and unhelpful one. I couldn’t believe the way she handled my concerns and questions today I was charged an analysis fee of $44 on an account that I haven’t used for a well over a month so when I asked about those charges she called to find out what they were for but she was completely dead set on not reversing them no matter what and it’s not that it was an overdraft charge or because I didn’t have funds in the account but I think that one of the tellers must have a mention that I had came in the day before wanting to see about that charge so she already had it in her mind that I was asking for something to be reversed but I’m trying to close this account and have been for the last several months and the day I going to close it there’s this $44 analysis charge and instead of helping me figure out where this charge came from she just kept saying she’s not going to reverse this it’s not a bank error it’s not a bank error well how does she know? She wasn’t even willing to hear me out or help me figure it out but I insisted and then when she finally got the answer from somebody in another department she said it was for printed checks and I told her I did not get any printed checks she made it sound like it was for courtesy checks that you can get over-the-counter anyhow come to find out it was for some copies of checks that I had requested over a month ago from a teller that told me she would split the cost with me for printing these checks but then they charged me the full amount and didn’t run it through my account for over a month. I literally left this bank in tears with frustration over the way she handled things and I let her know as a bank manager she should be a little more willing to help solve the problem going to be so nasty I also informed her that I would be leaving some online reviews because it’s just not right I’ve had nothing but issues with bank fees charges overdraft charges analysis charges monthly maintenance charges etc. etc. etc. from this bank they have made a small fortune off of me and my accounts I also know that there has been some class-action lawsuits against them and it’s seeming like that doesn’t phase this bank but I sure hope some people start sticking up for what’s right and this bank it’s held accountable and I hope eventually this bank manager get some additional training on how to professionally help customers. I also know that there has been some class-action lawsuits against them and seeming like that doesn’t phase this bank but I sure hope some people start sticking up for what’s right and this bank it’s held accountable and I hope eventually this bank manager get some additional training on how to professionally help customers and she leaves her attitude at home. I advise you not to use this branch and hope that if you must use U.S. Bank you go elsewhere I stayed with U.S. Bank way too long please know there are better banks and credit unions out there. I am not just complaining this woman was so nasty and unprofessional anybody that asked like that or treat a customer that we should not be in a managerial position. I can’t even formulate the right words to describe her the way she handled things today

Drive through close for lunch 12:30 to 1:30 and not indicated on google maps. Drove 20 minutes to get here now have to wait for window to open back up.

great small town bank. been hear for many years. they listen to me, go out of there way to help me, even make calls to me and keep me informed of certain things related to my banking. The bank manager has actually went out of her way to listen to my problems and went above and beyond to tackle issues and come of with multiple solutions. I hope that she stays there for awhile. The only thing that is a little funny is this seems like the bank that they send people to get trained, lol. but as long at they keep some regulars then I'm fine with that.