TwinStar Credit Union Spanaway Pacific Ave S, Tacoma

I feel most of the complaints on TwinStar are petty people not looking at the bigger picture. So far every single experience I’ve had here has been wonderful. I will say as well that I have high expectations when it comes to services. Also, if you go into the lobby be sure to say hello to the security guard. He is just the sweetest man.

After being on hold for 27 minutes, a soft spoken Gent/Person with a slight southern accent took my call. Being frustrated I was direct but not rude. They asked me security questions, way off and mentioned phone numbers I'm not related too. They said they would transfer me to an Agent and hung up on me! A person named Veronica was completely the opposite when I tried to pay last week. Veronica was very attentive and related to how long I had been holding for and tried to help me multiple times.

These days, people blame everything on something else....other than the real issue. The Credit Union causes delays on the local traffic because they can't support the car volume due to their lobby being closed. You could safely open your lobby and assist guests in a responsible manner to avoid this. I just saw an employee walk into the back door without a mask on, around lunch time....inconvenience to your members and you can't even follow CDC guidelines by wearing your mask. So frustrating.

Only one drive through lane with no walk-in option which causes cars to back up into the road resulting in a dangerous condition for all motorists. In fact, had so much time waiting in this drive through line, I decided to write this review. Tried calling their 800 number but put on hold for over 30 minutes. Lastly, I tried their "call me back" option but never received a call back.... I will never do business with Twinstar again.

Worst customer service ever! Spent an hour on hold, was able to finally get a hold of someone via text and was told that for the service I required I need to go into a branch. Once at a branch the lobby was closed, someone finally came to the door and i was told all business was done through the drive up. BACK IN LINE! They have cars lined up in the turn lane on a busy road. DANGEROUS! I was also told that they can not receive fax confirmation, a very basic business function. Very last I will deal with TwinStar. They are dysfunctional and they want to manage my money. No thank you! BECU's lobby is open!

Only one lane drive through... Long, slow line. Lobby closed. Takes 30 minutes to make a small transaction. 20 dollar fee to accomplish the same thing on the phone. Why is this fee no longer waived if the lobby remains closed? Senseless, greedy. This location is not necessarily to blame for company practices though. I would rather review the company as a whole, recommending more accommodating, thoughtful entities...

I can’t explain how low the service is during COVID. The drive thru has taken my cash payment for car note and didn’t refund my change once before and they debt machines are always down / declining. High APR low time Credit Union will nickel dime you to death

Over 10 min per car ! Cars lined up dangerously into Pacific ave to pull in. Doors closed and must use window to cars to transact. This is my third time trying to do business. Other financial institutions have doors open. What gives?

Very friendly helpful assistance when I visit Twinstar!!! Each branch is different but also a familiar welcoming feeling!!!

Ever since covid and shutting the indoor services it has been very slow through the drive through. Very slow. I easily wait over 30 minutes. There is only one lane open always. It seems they can be doing thing more efficiently.