TTCU Federal Credit Union S Elm Pl, Broken Arrow

Needed to open a CD as a guardian. Spoke to someone at the branch, and they said no problem. We took in the money, and after 30 minutes was told I would have to get permission from the court to open or close the account. I knew the OK statutes didn't say that, so I realized it was a TTCU rule. I called back to find out exactly what they required, and got a different answer, so I called a third time and was told they don't open guardianship accounts at all. I would have been extremely upset it I had spent thousands of $ to get a court order, just to find out it was a waste of time. It was extremely frustrating. Took off work, went by the original bank to withdraw the funds, spend 30+ minutes at TTCU, so I could be told no. Ended up going back to the bank where we had the original account. I wasted 2+ hours for nothing.

I love TTCU when I'm giving them my money. They are very nice. But when it comes to support in other ways, like those little extras such as getting documents notorized, they make you feel like a lying criminal. I feel more comfortable at my other credit union. I should have went there. They know me too, and they act like it.

I do not have an account, and I just wanted to cash a check someone had written me. I did not appreciate having to give a stranger my SS number then have to give my occupation. I could understand having to give that information if I was a client, but I just wanted to cash a check. I was made to feel like a criminal.

We have been with TTCU for years and years and have always been very happy with the service. All of the personnel over the many, many years have been very kind and patient, helping us with all kinds of questions and information.

Once again the automated phone lines are down as of Sunday 4-28 8:30 pm. Tried the automatic teller riverside branch Friday the 26th it didn't work. I think u guys need to buy new equipment.

Very clean and the staff was upbeat.