TruStone Financial Credit Union Cedar Ave, Lakeville

I am leaving. They are a total s show. I had been member tracing back to US Fed. But I'm done. This place is such a disaster. The sell out was a horrible decision. Everything is slow to update on the app. And again, I had to cancel a card for one issue and now I cannot return anything because they keep denying the returns to my old card. I never had issue prior to TruStone take over. They are a complete mess. DO NOT OPEN AN ACCOUNT HERE! You will regret it 100%.

The United States has become the land of apoplectic, hypersensitive, “hyper-Karen-ist” children. Bad, self-centered, entitled children make bad customers and then blame everyone else for their bad feelings. Try asking yourself if you are a part of the “Me World” or the “We World” and a truly cooperative and congenial citizen before you so harshly judge everyone else. It’s a throughly contemporary financial institution operating in the 21st century - what would your expectations be if most everything was still done on paper and not from the palm of your hand? Maybe you chronic complainers should first look inward and consider the fact that all this abhorrent, insensitive and ill mannered behavior you are receiving is simply a reflection of our increasing rude, impatient, outspoken, angry and violent society. I’ve been doing business here for twenty years and while I understand that nothing is ever “perfect” in any human endeavor my experience is that my banking always gets done and life goes on. Find a real cause to get so worked up about like the death of the planet or democracy.

I had a terrible experience here with my adult son with a disability. It was the most blatant example of ableism that I have witnessed in my 30 years of parenting this young man. The teller treated him in an unkind , unprofessional and disrespectful manner. I did not intend to post my concern on social media. I shared my concern with the Highland Park branch manager in early December and was assured I would hear from the district manager. I did not. I shared my concern on the online portal with "Leslie" on 12/11/2021and was assured I would hear from the Lakeville branch manager.. Again, nothing. Come on TrueStone...do better.

My husband and I just go married and had some checks to deposit from our wedding. That was a huge process. We had to go in 3 times until we could finally get them cashed. It wouldn’t have been so bad, but the 2nd time we went in, the teller was very rude and condescending and didn’t help us at all. The 3rd time we went in we met with a banker so I could add him onto my account, change my name, and finally get the checks deposited. The banker was extremely rude and we were obviously an inconvenience to her. Terrible customer service!! We were both very disappointed. I have been with US Federal Credit Union, Firefly and now TruStone for many many years and I can say I was very close to closing my accounts and move to a different credit union.

The loan staff are pretty good but the tellers tellers are slow, can't seem to understand you and frequently have to go into "the back" to finish the transaction or have someone from "the back" come out to clarify. What's or who's in the back anyway. Either better staff, training or processes needed here at Lakeville office.

I am less than impressed with trustone. They were suppose to email my lein release by the end of today and I stressed the importance of this because I am getting a truck tomorrow. (Again no help from them because they declined my loan with no explanation as to why.) I was a former US federal, and firefly member so I’ve been banking here for a long time. Tomorrow I will be taking my banking business elsewhere. Also they tripled the minimum payment due with out notice.

Ive been banking with them since they were US fed but today was the day haha tried to do a simple thing had my paperwork turned in but when i turned it in apparently no one there could process the paper work so had to wait till today well I call over and apparently in a matter of 5pm to when i dropped the papers off ans to 930am they manage to lose my papers and then said they never got them like what you guys need to hire some new tellers asap it shouldnt take me 4 hrs on the phone to figure something out either aftee getting hung up on and the run around for 2 days you guys are completely unprofessional and lacking in basic human communication i had one guy out of 5 i talked to that even got me anywhere with what i needed and yhank god for the 1

I love walking into the branch at the Lakeville office. It's always fast, friendly and right on target. Bonnie is very friendly and responsive to any questions or just quick to jump in to help with any thing. I've been a member for 15 years and have never had any issues with the credit union. I've had multiple loans and multiple accounts with them, the loan process has always been quick and painless. Great place to trust and head to for your financial needs! Thanks Bonnie!!!!

Having worked for two credit unions, during my working life, any chance I get, I encourage others to join Firefly. I have always gotten great service and even at the drive-up, the friendliness comes over the speaker. I always feel that if management treats their employees well, it comes over in their attitude.

I always get very polite and attentive service when I visit my "home" location on Cedar Avenue. From my first visit, I was impressed by the genuine demeanor of the tellers and the loan officers because they were all very patient and helpful to me as I inquired about, and ultimately applied for my auto loan. I do not even live in Lakeville any longer, but the service at this location keeps me coming back. I am a Firefly customer for the long haul! They do not feel like one of those "big banks" that treat everybody like they're just another faceless client. If you are sick of "big banks" you may want to check Firefly out!