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TruStone Financial Credit Union 32nd St, Oakdale

3.2
(10)Loan Agency
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7860 32nd St N North, Oakdale, MN 55128, United States

+1 800-862-1998

https://trustonefinancial.org/locations/oakdale/

  • Saturday9AM–1PM
  • SundayClosed
  • Monday9AM–6PM
  • Tuesday9AM–6PM
  • Wednesday9AM–6PM
  • Thursday9AM–6PM
  • Friday9AM–6PM
CLOSED
    TruStone Financial Credit Union 01
    TruStone Financial Credit Union 01
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    Personal Loans Near Me In Oakdale of Minnesota(MN)

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    $1000
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    Reviews

    3.2/5.010 Reviews

    B

    Bob Horsnell
    5

    I spoke with Ben Johnson about applying for a Home mortgage today. He explained everything in great detail, was very knowledgeable, and friendly. You can apply online or in person. It's good to be able to look your Lender eye to eye, like it used to be. Thank you Ben for taking the time to speak with me today.

    Response from the owner

    Thank you so much for the kind review, Bob! We are so glad to hear that Ben was able to help you today with application information. We look forward to seeing you again soon!

    D

    Darneshia McQueen
    1

    I absolutely despise TruStone bank. I had one auto loan since 2018, I’ve never missed a payment. While dealing with some legal issues, I didn’t have auto insurance. Instead of refinancing my loan, they charged me an extra $200 on top of my already astronomically high interest rate. I cannot wait to be done with them. They actually deserve no stars. I wouldn’t bank here ever again if they gave me a loan with no interest 👎🏾👎🏾👎🏾👎🏾

    P

    Pat Roberts
    5

    I was referred to the bank by a friend and I Introduced to emily and have to say they are the most amazing bank I’ve ever dealt with I am extremely happy and Emily is a great banker Won't go anywhere else

    Response from the owner

    Thank you for your kind words, Pat!

    M

    Mary Gerber
    1

    Since merging Firefly with TruStone I have received poor customer service. Calls are routed to a call center and they have minimal access to my account. I waited on hold 35 minutes on three different calls. I’d lost my debit card and a new one was to be sent in 3-4 business days. Still the card didn’t arrive. When I contacted them again, no card had been reissued. I’ve been a member for 50 years and this kind of customer service will not make customers happy, ever. So I called the phone number I had been given from TruStone to discuss my concerns , and it doesn’t work!!! My review remains unchanged.

    Response from the owner

    Hello Mary - We're very sorry for this inconvenience. We're experiencing a very high call volume, so our wait times are longer than usual. Our staff is working to help members as quickly as possible. Thank you for your patience. We are sorry that you have been disappointed with your TruStone experience. We're always looking to improve and we'd like to learn more. Can you please email us your contact information at [email protected] so we can assist? Thank you.

    s

    steve mccuskey
    1

    Purchased a new home, used TruStone because their rate was 0.5% lower than others. Wish we hadn't used them. We do everything online, simple, easy, convenient. well, maybe not. Their online experience is old and antiquated. and by old I'm pretty sure a 6th grader set it up for their grade school project - in 1992! and that's being a bit harsh on the poor 6th grader. We were used to using Chase which has a great website - very user friendly, helpful, great tools, etc. TruStone is pretty horrible and needs to be upgraded. Calling them isn't much better.

    Response from the owner

    Thank you for your feedback, Steve. We apologize for the inconvenience. We always are looking for ways to make improvements! We will share your thoughts with our digital banking team to make future enhancements.

    D

    D. S.
    1

    Member for more than 40 years and have always loved banking with Trustone but after merger I have never had such issues and long waits on phone to get through to someone, including some incompetent encounters with personnel on the line once I do get through- that never happened before. No longer can I directly call the persons at my local Trustone. Its all a 800 # now. It’s ridiculous and needs to improve or I’m jumping ship after so many years of high satisfaction. What happened?!! Merger poorly thought through!

    Response from the owner

    Hello - We are very sorry that you have been disappointed with your TruStone experience. We'd like to learn more about your recent experience. Can you please email us your contact information at [email protected] so we can follow up? Thank you.

    M

    Mark Theis
    5

    Working with trustone was a breeze. After months of trying to refinance with a big bank and multiple loan officers I gave up as they couldn’t get me a close date. I decided to try again with Trustone and I’m glad I did!! I worked with Jo Hayden and she was great!! She answered her phone every time I had a question. She was able to close on my refinance really quickly, 4 weeks!! I highly recommend Jo and Trustone!!!

    Response from the owner

    Thank you so much for your kind words and review, Mark! We are so glad to hear that Jo was able to help you through the refinance process. We look forward to serving you again soon!

    S

    S G
    2

    This is my second home loan through TruStone. After my first experience I did not want to use them but my husband did. Their online set up is ridiculously cumbersome. Trying to get through to someone in the mortgage department via telephone is a marathon and incredibly frustrating. Our previous mortgage was with Flagstar. They were an amazing company - very easy to work with and their website is super user friendly but TruStone had slightly lower interest rates. If it were up to me I would never do business with them again.

    Response from the owner

    Thank you for your review. We're sorry to hear you've had a frustrating experience. We'd like to learn more about it, so please feel free to send your contact information to [email protected], and a staff member will follow up with you.

    J

    Jennifer Arnold
    1

    TruStone does not offer competitive rates for home mortgage loans and their customer service overall is the absolute worst. Their staff is untrained and incompetent. You have to call a 1-800 number and you get some random customer service rep that has no clue as to what they are doing. There are tons of different credit unions and banks to choose from. Think very carefully before joining this credit union. The interest rate on the checking and savings accounts is not worth it in the long run because the staff is poorly trained, unprofessional, and makes mistakes on a regular basis. I was a member for just over a month and they managed to screw up 3 times in just one month. As the saying goes: members and buyers beware.

    L

    Linda Dailey
    5

    The Oakdale Truestone location has become my one stop professional banking experience! I'm so lucky that this branch is in operation and easier to get to than the Roseville branch for me! Oksana and Zane have been able to get my safe deposit box working and have found answers to my many questions; Kathy and Nicole also handled my questions, got out the dog cookies for my four legged car riders and ask questions, provide feedback that show their care for me; newcomers Emily and Steven have continued the great counter experience; KT has helped me to refinance my vehicle with Truestone and pulled up the needed paperwork so I could sell my 1995 truck which had been financed through Trustone. All greet me as I enter and call me by name. I didn't think I'd ever find someone like legendary Diane at the Roseville branch, but I was so wrong! Thank you for providing the great service and connecting me with the banking services I need. Sincerely, Linda Dailey

    Response from the owner

    Thanks so much for taking the time to write this review, Linda. Your membership means a lot to us, and we're always happy to help.

    Personal loan Providers Nearby in Oakdale

    FAQs

    • 1. How to Make Contact with TruStone Financial Credit Union?

      You can reach them at +1 800-862-1998 or go to their homepage and fill out the online form.
    • 3. How to Apply for a Loan from TruStone Financial Credit Union?

      To apply for loans from TruStone Financial Credit Union, you can fill out the online form on their website or visit their physical store. You may be asked to drive your vehicle there when getting title loans. Visit our website to get further info about car title loans for bad credit.
    • 5. What Will Happen If I Could Not Repay My Loan?

      Defaulting on a loan will result in negative impact on your credit. Make Contact with your lender when you are likely to fall behind on the repayment.
    • 2. Where Is TruStone Financial Credit Union?

      Their office is located at 7860 32nd St N North, Oakdale, MN 55128, United States. Use a Maps app to show routes to TruStone Financial Credit Union.
    • 4. Is TruStone Financial Credit Union an Agency or a Lender?

      TruStone Financial Credit Union is a Credit union helping you out of financial emergency. Enter our website to get personal loans with low interest rates for a variety of purpose.
    • 6. Does TruStone Financial Credit Union Offer Loans for People Who Have Bad Credit Ratings?

      Yes. You still have chance to get loans with TruStone Financial Credit Union if you do not have a good credit. It is also available to get personal installment loans irrespective of your credit scores through our website. You can also find some useful info about personal installment loans through us!