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TruStone Financial Credit Union Fountains Dr, Maple Grove

3.8
(10)Loan Agency
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11121 Fountains Dr, Maple Grove, MN 55369, United States

+1 800-862-1998

https://trustonefinancial.org/Locations/Maple-Grove-Fountains/

  • Saturday9AM–1PM
  • SundayClosed
  • Monday9AM–6PM
  • Tuesday9AM–6PM
  • Wednesday9AM–6PM
  • Thursday9AM–6PM
  • Friday9AM–6PM
CLOSED
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    TruStone Financial Credit Union 01
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    Personal Loans Near Me In Maple Grove of Minnesota(MN)

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    Reviews

    3.8/5.010 Reviews

    K

    Ken Genchi
    1

    I went in today to close a auto payment that was coming out from my account and going into my brothers and the RUDE banker FEROZE KHAN didn’t allow it to happen. He was extremely unprofessional and not interested in explaining why I WASN'T ABLE TO MAKE A CHNAGE ON MY ACCOUNT. MY ACCOUNT. Again, FEROZE KHAN was extremely unpleasant to work with and when I said I was going to shut my account down, he did not even care. I also saw that a few negative google reviews were made about this jerk. Unbelievable that they still have have as a Banker and don’t care about their customers. I am closing my checking, savings and credit cards with them and having my brother refinance his loan with a different bank and telling people i’ve recommended to them to go elsewhere. I am absolutely displeased

    Response from the owner

    We are very sorry that you have been disappointed with your recent experience, Ken. We're always looking to improve and we'd like to follow up with you and learn more about your recent visit. Can you please email us your contact information at [email protected], so we can follow up? Thank you.

    L

    Linda Burke
    1

    My account was transferred during the Firefly conversion. As much hassle as it is to change banks, it will be worth the effort. I was with Firefly for 40+ years and had no problems. TruStone has screwed up nearly everything possible including not placing my in person check order (I am now on the 3rd attempt at ordering and have not received). TruStone transferred my high interest earning Firefly account to a much lower interest bearing account and now my previously autopay gas and electric bills are past due and have not been paid since they took over! I DO NOT recommend using this institution!

    Response from the owner

    Hi Linda - We are very sorry that your have been disappointed with your experience at TruStone. We'd like to learn more so we can improve and assist with any outstanding issues. Can you email us your contact information at [email protected] so we can follow up?

    S

    Sheila Gibson
    3

    I totally miss my Firefly credit union. My experiences, (except with the old Firefly employees), have been so discouraging. One person outright told me that he couldn't help me without hardly listening to my concern. I went in again, and I felt like I was being dismissed and discounted before I even had a chane to explain my situation! I have almost literally been in tears over the loss of my wonderful credit union that I have been a member of since 1977. I hardly even want to go inside the building anymore! So sad!

    Response from the owner

    Hi Sheila - We are very sorry to hear about your recent experience with TruStone. We would love to hear more about your experience. Please email us your contact information at [email protected] so that we can follow up with you. Thank you!

    B

    Bass
    1

    Terrible experience with the senior member relationship advisor named FEROZE! He was extremely unfriendly and RUDE! First time opening an account on a credit union: worst experience ever! I don’t want to ever meet that banker again. However, I had a great experience with Amber. She is very friendly and a great listener.

    Response from the owner

    Hello - Sorry to hear you were disappointed with your experience with the credit union. We're always looking to better our member experiences and would like to learn more about your recent visit. Please reach out to us directly at (952) 736-5242 so we can chat. Thank you!

    G

    Grayson Leigh
    1

    Waste of time. Called ahead to ask how long opening a new business account would take. Assured it rarely took longer than 30 minutes. Make the drive out to their not really convenient location. Get told I need to wait in line and can't even get copies of the forms to fill out while waiting. Even though when 20 minutes later the banker, who clearly wants me out of there before close, shows me forms that are available on the website and that I'm required to fill out all the optional ones, anyway. They emphasized they wouldn't do anything for me that day. Didn't matter that the paperwork would take me about 5 minutes of scrawling. So between the wasted drive, lobby time, and carless banker I'm losing about 2 hours of business time, fully 10% of my weekly bandwidth as CEO of a new charity. I also called previously to verify what documentation was needed for their nonprofit accounts. Took a day to get a reply and they mentioned no other caveats. It was also frustrating that on their business account page they clearly list "nonprofit checking" as a product, but the tellers and the banker acted surprised and confused and needed me to clarify if I meant a personal account or a business account. All said and done, I've lost some 4-5 hours between multiple attempts to streamline my process so when I finally had to show up in person it could go smoothly. Any savings I may have received using their services were more than wiped out than the hundreds of dollars of my time lost before they ever bothered putting my name in their system.

    Response from the owner

    Hello Grayson - Thank you for sharing your feedback on your recent experience. We’re sorry to hear you were dissatisfied. We would like to learn more about your experience with the credit union. Please contact us at (952) 736-5242 so we can chat further. Thank you.

    J

    Joe Stanek
    5

    Nick and Alli are amazing to work with, they have been super helpful every time I have been there. Coming from someone who does not know much about auto loans or credit unions, these two made it very easy to understand and learn. I am currently setting up an auto loan with this credit union and was given some trouble by the dealership I'm trying to buy from, everything was sorted out smoothly and I am looking at buying the car soon! :)

    Response from the owner

    Thank you for your kind words. We are so happy to hear Alli and Nick provided you a wonderful member experience. Good Luck with your future purchase!

    D

    Demarco Winkelman
    5

    Literally the best customer service I have ever dealt with, that’s no over exaggeration yo. I’ve never dealt with the better service from any Bank/Credit Union anywhere else. I got a loan super easily and, rates are perfect. McKayla and Samantha are incredible, definitely deserve recognition for their out standing professionalism. I will always come back. Thank you FireFly.

    Response from the owner

    Thanks for the kind words, Demarco! Glad to hear you love working with our Maple Grove team.

    R

    Reily Yerigan
    1

    Very disappointed with my experience at Firefly. I opened a new acct 2 days ago and deposited over 5k in cash. My goal was to make an electronic transer to an acct with a different Credit Union. I was told that i would be able to make the tranfer immediately, however after 48 hrs of patiently waiting I am still not able to make the transfer. I have spend close to an hr on the phone trying figure what the issue was. The branch and the main office seem to have a severe disconnect.

    Response from the owner

    Hello Reily - Sorry to hear about your recent experience. We appreciate any additional feedback you would like to provide. Please feel free to give us a call at (952) 736-5242 when you're able so that we can connect. Thank you.

    B

    Brad Enderle
    1

    A simple ACH transfer from one bank to another... Shouldn't require a week, micro deposit verification, and the worst mobile app in existence. (It's a wrapper for a terribad website). I've used other Banks in the past, and had zero issue making a transfer if needed, with proper information. But Firefly just seems to not want to anything remotely resembling banking. Instead, just be a feel good building with people that identify as bankers, but really aren't. Sad.. had high hopes for this local business, bur sadly... They've proven how small and inept they are. In a big way. Go elsewhere people.. anywhere but here..

    Response from the owner

    Hi Brad – Thanks for sharing your feedback. We’re sorry that you were dissatisfied with your recent experience. We’re always looking to improve and would like to hear more specifically about you’re wanting. Please reach out to us directly at (952) 736-5053.

    B

    Billie Eley
    5

    I love the Maple Grove Firefly! I go out of my way to go to this specific location, when I have the time, because their customer service is excellent! Nick is always very helpful and knowledgeable about questions I have. He's speedy and knows what he is doing. Wish I had the same experience when I go to other fireflys! Other places get too busy and it seems like they just want to get me in and out quickly, sometimes, but Nick always asks me about my day and remembers when I was talking to him about a concert I went to recently. I always compliment is floral ties hahah

    Response from the owner

    Thanks for the feedback, Billie!

    Personal loan Providers Nearby in Maple Grove

    FAQs

    • 1. How Can I Connect TruStone Financial Credit Union?

      In order to make contact with them for loans, you can dial this phone number +1 800-862-1998, or you can direclty look for online loans. If you need any loans like personal loans, you can hit here, which will be more convenient.
    • 3. How Can I Secure a Loan at TruStone Financial Credit Union?

      The quickest way is to fill out their online application form. For your need of payday same day loans online, simply browse our site to find further information.
    • 5. What To Do If I Cannot Repay My Loan?

      The best way is to negotiate with your lender at first and find out a solution for both parties.
    • 2. What's The Address Of TruStone Financial Credit Union?

      TruStone Financial Credit Union is located at 11121 Fountains Dr, Maple Grove, MN 55369, United States. If you wan to visit them personally, just use the map to locate a way to get there.
    • 4. Is TruStone Financial Credit Union an Agency? Or a Lender?

      TruStone Financial Credit Union is a Credit union. Or you can directly find CocoLoan, which is a lending broker, can help you connect with 100+ lenders to get various loans like installment loans for bad credit, look at this page to find out more.
    • 6. Can TruStone Financial Credit Union Provide Title Loans?

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