Trustco Bank Personnel Department and Closings Department Metro Park Rd, Albany

My partner has been working with the Mortgage Loan officer Renee for the past 2 months trying to secure a mortgage for the house we want to buy. In this time we've been let down time and time again over the lack of communication and professional courtesy. For a month we've been asking about the progress as closing was scheduled for today and we didn't want to end up in a situation where we had no place to go because our lease in our apartment is up and they already rented the space. Here it is closing day, still not able to close and now we're facing homelessness and the destruction of the family we put together over the last 3 years. I do not recommend doing business with this institution as they don't set accurate expectations not do they care if they negatively impact our lives. Renee should not be in mortgage lending as she destroyed our family. Thanks Renee!

Quoted me a rate for a refinance and then changed it after they had taken my application fee. My credit is excellent. Deceitful and dishonest bank. Impossible to talk to a supervisor.

I’m disappointed, I have a mortgage which I’ve paid without missing one payment. My home has $80k in equity and for life changing event have to refinance for the same amount owed !!! Was denied!!! Heading to CapComFCU!!