Trustco Bank Western Ave, Guilderland

This morning I went to make a deposit, I wrote my account number on the back and asked to deposit. The manager was really nice but the teller scolded me and rolled her eyes at me for not having a deposit slip. Everytime I come to this particular Trustco one of the tellers has an attitude.

I have been with trustco for a long time. I even worked for trustco years ago. I have a problem that I hope they will address and fix. I check my account often, sadly and embarrassing though ,sometimes when I know I have money in my checking, I will go grocery shopping and to my surprise, I end up having to put my stuff away due to my card not going through. Then the next morning I will check my account and it will be back to where I knew it should have been the night before. Now I am in the same situation. I have stayed with trustco for this long for a reason. They are more than friendly and I do trust them with my money, for the most part that is. . (jessica at 20 mall is my fav :) so is the teller that trained me her name isn't coming to mind at the moment, sry) I will see tomorrow if I am going to be staying with trustco when I go into my bank. Hopefully they can understand where I am coming from and take away my 35.00 charge I just got today when I should not be in the negative. I stayed with them through my many embarrassments of being declined for no reason at all, I just hope they are really the "home town bank" I believe they are and reverse that charge, As you can see I have given 4 out of the 5 stars, If i'm still a trustco member tomorrow I will be giving the 5 stars. As I stated before, I have dealt with their "glitches" before but never to the point of a 35.00 charge. I really do hope they reverse that. I hear of this new bank that is great all day every day from friends and family but I stay true to trustco. I hope I don't regret that decision, only tomorrow will tell.

Diego the branch manager here is super helpful and the only reason I haven't taken my business to another bank. The man deserves a raise

Employees in this branch always helpful and friendly when I go into this branch.