Truist N Elm St, Lumberton

Worst customer service EVER. Four (4) drive - throughs open, being handled by one (1) employee. Forced to wait in line over an hour until my it was my turn to deposit a check. Hire more employees or watch your customer base transfer to a bank that cares!!!!

I opened an account the lady lied about having temporary cards and I ended up fixing the situation and returned to get the card the branch manager had me sitting for an hour for something she said she had sat aside for me while she opened more accounts not to mention I had to go home and fix my on line banking terrible like the bank but service is trash

BBnT @Lumberton,NC is the worst branch of the local banks in the US with my experience. Slow and lazy.. The waiting line is a mile long and they are talking and laughing inside the plastic wall. No matter how many people are on the line, it’s not their business. Horrible horrible customer service every singe day. I hope they have another branch in this town. All these people gotta get fired ASAP

The worst bank in history. Everyone there should be FIRED!!!!! Customer service is terrible. I would not hire any individual if there resume has this bank on it.

The customer service is terrible. The only person I’ve been able to get to actually assist me with issues I have with my account is Andrew. I would not recommend this bank to anyone. Will be closing this account soon.

The staff is always happy just been really slow with the drive thru waited 45mins in line need more people working

This oficina is a nightmare is not enough staff, they there is a terrible delay attending more or less must wait half an hour to make in deposit, what a horror.

There cant be a manager here. Every week the line is to the door. The staff is working nonchalantly. Expect to be here at least an hour.

Terrible always a line to the door, no help and the manager always in the office never helps...tired of the wait and slow service.....