Truist E Broad St, Hazleton

This bank is AWFUL!!!!! Supposed to be open, I drove 30 minutes to make a deposit and there's NOBODY here. I tried calling and the phone just picks up to nothing. Never coming here again.

Paying off loan at BBT. Needed payoff amount. Took from 9:39am to 11:34am on Tuesday, April 16 to get this simple number. 15 total calls (inbound and outbound combined) to get answer. In total spent over an hour on hold. Along the way, I called BBT complaint line, explained problem, asked for help. Got put on hold for 8 minutes, then got a representative who said they couldn’t help me. When I called Hazleton Branch during normal business hours, the phone rang and rang...then I got a message saying to call back during normal business hours. BBT is on a rip to buy every bank they can. The BBT / SunTrust merger makes them the 6th largest bank in the USA...good luck to all of us caught up in their gears.

In that bank you receive an unbeatable treatment, an efficient staff that makes you feel like family and where your requests are managed quickly *****Stars

The phone has been ringing for 4 mins now. 8-21 Update: Phone still ringing. 10-21 Update: No one answered yet on hold now.

the atm alot of down time.. fees.. No customer appreciation anything... all about profit... Whoever runs this the upper managment should be fired... All banks are atrocious.... and bbt leads the way...

Wait forever in line. Since merger it has been awful. Need to hire more help.

The people working there are very nice and professional

It's a good Bank ,and always willing to help you

This place is a joke 45 min to cash a check Closing my accounts and leaving

They never are available for a customer on the phone