Truist 6th Ave, St Albans

Went through the drive through today and was told by a long dark haired girl that the reason she didn’t put my aunt’s cash in an envelope was that they were running short on them and wouldn’t be getting any more because of Biden and the truckers !!! First of all I didn’t expect to hear a Trumpie-like remark and I wasn’t happy that my aunt and I were subjected to this unprofessional behavior. My aunt, who has banked there for many years was flabbergasted, “well, I never!!!”. I reported this to the branch manager, I can only hope he addresses this incident and perhaps does a customer service training class with his tellers.

Was planning to open account. After waiting 45 mins I decided not to, due to poor service . I was told by four people , who were your customers, not to bank there. There were two elderly people with disabilities standing in line with me. I waited in line 20 min( after 45 min wait) to get a money order. Which I was told I have to have an account to get it. I hope the elderly people got thru the line faster than I did. Over half of the population is elderly. The company needs to accommodate them. Being in management myself, I recommend an over all view to your customer service. Make an action plan to solve this matter.

If you ever need a new bank account and you owe banks go to BB&T. I owe like 3 banks from were I was younger and every other bank won’t let me open a account because I owe money to other banks but I went to BB&T and I didn’t have a problem.

Very efficient but charged 8 dollars and something to cash a check from my employer that was issued through them.

The drive through has a lot of lanes which makes it seem quicker getting through the line. Been banking here for a long time.

Poor service tried to get a loan and loan officer was always busy would never take time to return calls or come out to the front when went to speak to her...horrible customer sevice

Clean, nice tellers, but business wise, I personally do not care for them.

Terrible service. I'm done with BB&T. Do anything, but BB&T.

Just an awful company with outdated and horrible apps.