Truist US, Defuniak Springs

ABSOLUTELY WORST BANK EVER since Suntrust became Truist its literally been causing more and more problems for both personal and business. Looking for a dependable bank with customer service GO SOME PLACE ELSE!!

This particular branch is the worst! I haven't had this many issues with a bank account my whole life. We are changing banks by the end of the month. Idk if this is a reflection of the new merger but if so it isn't looking good. Unprofessional, my account is never accurate they pend everything starting on Friday until Monday or Tuesday. And our paycheck deposit isn't available until 8 or 9 am on Friday! Terrible just terrible.

Worst customer serive I have ever received. I talked to roughly 6 people to only receive 6 different answers as to why my money was incorrectly deposited by A SUNTRUST CUSTOMER SERVICE AGENT. And then to top if off person #5, got an attitude with me and hung up on me!!! I continuously was transferred to different departments for 2 hrs... I will be taking my accounts and refinancing my car loan somewhere else because I have never received such poor customers service and rude employees who ultimately costed me $800. Shame on you, Suntrust. Shame on you.

Staff is friendly and provided great customer service