Truist S Amherst Hwy, Madison Heights

Tina was EXTREMELY RUDE today when I came in to deposit a check...she snatched it out of my hand and ripped off the bottom part while giving a very condescending look. I’m going to assume she was hangry and we were cutting into her lunch time. But that definitely doesn’t give her a pass to be rude to my elderly grandmother nor I. By the reviews online, I’d like to suggest it’s time for a team meeting! Highly disappointed in the service that I received today. Oh, and it would be nice if someone was there to answer the phones! I’ve been calling ever since I walked out and there’s no one available. I think it’s time to shut down this account and find a better bank.

I would like to suggest to please communicate more via email , text or letter of any bank policy changes so people can be in the loop. Other than that the staff tries their best in doing their job.

Had major fraud happen on my account. Got in to be told I will get the same wait in the bank as on the phone an hour. Ignored her nasty customer service. Waited to speak with someone. He made comments during our conversation. Had the feeling he could care less. Called a few days later after finding more information to be told something about this just seems weird don’t you see. He doesn’t believe me. He is of no help at all. The fraud line never answers the phone. This branch has always had horrible customer service. Would not recommend them to anyone.

This bank has poor service. The atm malfunctioned and resulted in my bank account being overdrafted when I had enough to cover all of my charges. I was charged over 150 dollars worth of overdraft fees due to a bank error and the back office refused to acknowledge this. I would highly advise against using this bank at the risk of you being robbed

Sloppy banking practices. Putting your ID between $2,000 in 20's and sending in the container with the envelope UPSIDE down and opened. Lazy.