Truist College St, Asheville

HORRIBLE. This bank bought out Suntrust and literally destroyed it. It was great before and I'd used Suntrust for 10 years. After they took over I had to move my personal and business accounts out of there. Long lines, incompetent staff couldn't find my accounts. I couldn't even get into my online banking for weeks. RUN.

Used the payment application and $349 lost by the payment app no one at this bank was able to help me find my money or even get me a hold of the company that lost my money. Don't use truest.

There is always something with this branch. Thank God for the branch on Merrimon because they fixed ALL of their mistakes with ny account.

Do not bank with this Bank put my account in fraud for making a car payment and next week deposited the wrong amount in my account after I deposited a check, . And no one will pick up on the 24 hour customer service so now I have to wait till Monday take off work go talk to there supervisor and cancel my account thanks BB&T... The guy looks younger and has brownish black hair.

Do NOT sign up for the OnSite Deposit system. They advertise remote check deposits from your office instead of going to the Bank. DO NOT DO IT! The system is a nightmare. We have to call support a couple times a week; this has been going on for years. Yes, years. Stuck with the bank for various reasons. REPEAT: DO NOT SUBSCRIBE TO THE ONSITE CHECK DEPOSIT. Giving two stars here only because the folks at the bank are kind.

Jeremy answered the phone this morning when I called about a mail problem from BB&T. Loved the smile in his voice. Gave him the details, he checked it out and called me back within the same hour. Don't know anything else about this bank other than Jeremy's service this morning was stellar.

We are going through them for a construction loan and would not recommend them in any capacity. Archaic thinking and processes in every capacity. Slow service, WAY too many details and information incorrect for a major institution. As much as it pains me to say you are far better off going with one of the big banks.

Personal bankers at this branch are full of bad and wrong information. Saying that even after closing an account the information will be available online for 3 months, it was available online the next day. Not a single other customer in the branch at the time so most of the employees were eating pizza at the counter.

Very unhelpful when trying to get quarters. I walked around the building twice reading the very confusing signs. Please state online that the lobby is closed, as well that some services are not available (which is understandable during these times). As an account holder I was very dissatisfied.

I got my first check and they put it on a temporary card but I can’t get my money I called 247 help and they can’t do anything so I’m going to go tomorrow and close my account and get my money in my hands if I can I hope to god they dint lose my money or not give it to me. Please pray for me I have been trying to get my money sence Friday I’m so sick from thinking about it. If I was you I wouldn’t go here too much stress.