Truist Saluda St, Chester

If I could give them a zero, I would. I had this bank for over 12 years and then 3 years ago they just changed my account without notification and started charging me a monthly fee. I closed that account. This year 2022, my family and I moved and the bbt is basically across the street. We haven't even been with them a month and I have had multiple issues. The first one is we received a incentive with opening an account in the time frame we did and would receive money in our account, when I called and asked about it, they had no clue😑 and I was suggested to call customer service. When I called customer service, the lady was rude and said she couldn't confirm my information and I would have to go into the branch so they could call and have my ID. I asked can't I just give her my ID information and she said no. I went into the branch and there was nothing they could do, of course. The same week I tried activating my CC and the lady asked for my information, I gave it to her and she asked for it again. When I gave it to her the 2nd time she said, "What??" And I told her off, then she said she couldn't help and would have to forward me to another person, she came back on about a minute later and said bc they are switching everything over to Truist, I would have to call back later. The next day, I went to make a down payment and it kept getting denied, even though I had the money. I was disappointed to find our it was bc there is a $3,000 daily spending limit. Time to switch banks. It's crazy how a bank will take your money, but when you need to take it out, there's a problem due to daily spending and ATM limitations.

Friendly atmosphere with knowledgeable staff helping you with every banking need you have. Would not bank with any other bank due to the service that they have rendered to me over the last 17 years.

If I could give them a zero I would !! Always rude done banking with them

Very clean Bank very nice people