Truist N Main Ave, Newton

I was in the branch today to pickup information on their accounts. I heard one of the customer service representatives, (Natalie) speaking with someone on the phone. After a few minutes into her conversation, she became very rude and hung the phone up. I will not be going back!

Half way through my transaction, they told me they just got word her co-worker was not returning from her lunch and she needed to end our transaction and lock the doors in preparation for her coworker's appointments for that afternoon. There was no one else there but me. There was no reason to not complete my transaction first. Unbelievable.

If only negative starts were an option. BB&T Bank is HANDS! DOWN! THE WORST FINANCIAL INSTITUTION AROUND. Customer service is inept, and blameless...they deposit a $15K+ check into a complete stranger's account and then have the nerve to get an attitude when they have to get your money back?

I had a wonderful experience at this branch. I am disabled and they accommodated me throughout. Very personal service.

Avoid this branch at all costs! Terrible customer service! Their teller makes an egregious error and when I come in to discuss it they get an attitude with me? Very unprofessional!

One of the best BB&Ts I go to. Service is always welcoming and the best, and drive through is fast and easy.

Staff is always very helpful...Melissa, Angela, and Deanna are great to work with.