Truist E Belvedere Ave, Baltimore

The staff were very helpful in resolving an issue with a destroyed cashier check that another branch was not able to assist me with. They were very professional, friendly and thorough. As I waited in the lobby it was apparent they know their regulars and make an effort to build relationships with their customers.

4pm on a Friday and the bank was closed. A sign on the door said, “Temporarily closed” and listed 2 other locations. This is the 3rd time we have tried to visit this branch. A woman at the ATM quipped, “I bet you they won’t open again”, apparently she’s had the same issues with this location

I just left this BRANCH CASHING A 88 DOLLAR CHECK FROM MARKETSOURCE ONE OF THEIR CLIENTS THE TELLER GOING TO CHARGE ME 7 DOLLAR FEE. WHEN THE AWESOME WHITEMARSH BRANCH NEVER CHARGE ME THE FEE. I ASK TO SPEAK TO A BRANCH MANAGER.. THE LADY TOLD ME THEY DIDN'T HAVE ONE AT THAT LOCATION. SMH. SHE CALLED THE WHITEMARSH LOCATION TO SEE IF THEY CHARGED ME THE FEE. THEN TELL ME THE TELLER DEPARTMENT WAS GONE FOR TODAY AT THE WHITEMARSH LOCATION. HORRIFIC AND HORRIFYING AND HORRIBLE CUSTOMER SERVICE FROM THAT TELLER.. #128 IS HER NUMBER I GUESS

The bank tellers at Belvedere Square location are always friendly and knowledgeable.