Truist Lakewood Ranch Blvd, Bradenton

This branch has an exceptional employee in Jessica LaBranche. She was extremely helpful in assisting me with a checking account problem. It is obvious that Jessica enjoys her job and finding solutions to customer issues. A person in a service position with these skills is very difficult. I hope Jessica is recognized as an valuable asset to Truist.

We've always had a pleasant experience with this location. After the merger we have dealt with a new banker named Magdalena who is very unwelcoming and rude. Repeatedly told my wife wrong information on dates/times when she can expect her new Truist debit card after the merger and twice gave her a temporary debit card that did not work. Very short and it took me having to go into the location to get it straightened out. My wife who is 9 months pregnant should not have to go in once a week to deal with her incompetence. Will no longer go to this branch, has gone downhill.

While their lobby is currently closed, most transactions can be handled online or via drive through. For tasks that cannot, or in my case where I just had too many questions, appointments are available. I spent next to no time on the phone scheduling a same-day appointment. At the appointment, MP was extremely helpful and went above and beyond to answer all of my questions -- including the ones I didn't know I had. Great experience for what I had expected to be a tedious endeavor.

Always helpful when we come in. Answer questions in a timely manner. Professional but friendly staff. Compassionate and engaging team members. If you're looking at SunTrust, this is a top-rated branch to use!

This location has closed and merged with Ellenton one. This phone number isn’t for this addresss

Bars are open but not your lobby? Unreasonable

I wish Adam was still at this location. Then I would rate it A 5.